Careers at WPA

At WPA, we are deeply committed to diversity, equity, and inclusion. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, record of arrest or conviction, or any other legally protected status.

We are currently recruiting for a Bilingual Housing Specialist to work in our Residential Services Unit at Sarah Powell Huntington House. The Bilingual Housing Specialist will locate and secure suitable housing for the women and children residing at Huntington House, a 28-unit DHS-funded transitional housing facility located in the East Village, Manhattan. The Housing Specialist will work closely with Case Managers who work with residents to formulate, implement and monitor service plans in support of independent living.

Responsibilities will include (but are not limited to): 

  • Develop and maintain relationships with landlords, real estate brokers, and property managers in order to link clients to quality, affordable housing.
  • Develop and maintain roster of appropriate available housing opportunities.
  • Inspect apartments to ensure they are in compliance with city and state standards and negotiate repairs and lease agreements.
  • Refer clients to all possible, appropriate, apartment sources.
  • Schedule appointments for clients with brokers and landlords with possible apartments.
  • Accompany clients to open houses/apartment viewings, interviews, and/or lease signings.
  • Explain details of rental subsidy and security deposit programs to clients and potential landlords.
  • Organize bulletin boards and any other internal resources with relevant housing information.
  • Collaborate with Case Managers to ensure clients are completing all appropriate housing applications and rental subsidy applications.
  • Prepare clients for housing interviews, either individually and/or through weekly housing workshops.
  • Identify clients’ barriers to housing and work with Case Managers to address.
  • Assist in tracking housing-related activities of clients.
  • Document progress towards meeting agency and DHS benchmarks in client folders and in CARES database.
  • Participate in case conferences, House meetings, and team meetings.
  • Attend required DHS meetings.
  • Facilitate regular client workshops on housing readiness, housing search strategies, budgeting, and other relevant topics.
  • Perform any other department or agency-related duties or special projects as directed by supervisor.
  • Participation in all external and internal staff trainings.

Qualifications

  • Fluency in Spanish required.
  • Associate’s Degree required, Bachelor’s Degree preferred; comparable work experience will be considered.
  • Extensive knowledge of housing subsidies, housing resources, and housing practices in New York City, including, but not limited to: the private housing market, NYCHA, HPD, Section 8, NY/NY, DHS, and LINC.
  • At least two years of relevant experience creating relationships with landlords, property managers, real estate brokers, and government housing providers.
  • Knowledge of and ability to navigate housing subsidy/rental assistance systems, including HRA 2010e.
  • Experience working with homeless individuals, as well as with individuals affected by mental illness and substance use.
  • Strong oral and written communication skills.
  • Ability to communicate effectively one-on-one, and to facilitate groups.
  • Highly organized and able to effectively schedule, plan, and meet internal and external deadlines.
  • Ability to document work and demonstrate progress in meeting benchmark outcomes.
  • Demonstrated ability to work independently and as part of a team.
  • Demonstrated resourcefulness and problem-solving ability.
  • Proficient in MS Office, email, and internet research.

The expected salary range for this position is $46K-$50K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

We are currently recruiting for a Government Grants Associate within our Program Development & Quality Management team. This position will assist with the management of WPA’s government contracts, including government grant proposal writing, preparation, and submission; preparation and submission of program reports, contract renewals, site visit report responses; and maintenance of administrative documents. This position will support WPA programs’ performance and quality improvement efforts.

Responsibilities will include (but are not limited to): 

  • Assists in research, writing, and editing of government grant application materials.
  • Assists with submission of and preparation of new government contracts (e.g. signatures and submission).
  • Works with senior staff to monitor programs’ performance against established indicators and helps senior staff with the implementation of improvement strategies.
  • Drafts QM/QA reports on a monthly basis.
  • Maintains the agency’s master files for government contracts and related documents.
  • Assists with the preparation and submission of complete and timely program reports to funders.
  • Promotes agency-wide collaboration and coordination related to contracts by maintaining an accurate and up-to-date tracking system on contracts status, report submission, and compliance with other administrative requirements (e.g., Vendrep, certificates of insurance, etc.)
  • Coordinates and participates in site visits and audits conducted by government funders and assists with the preparation of written responses to any site visit report findings.
  • Maintains and updates agency linkage agreements with other service providers.
  • Assists with development of and updates to program policies and procedures in accordance with government funder requirements and program needs.
  • Assists with entering data into and generating reports from Salesforce-based client database.
  • Provides support to staff in documentation of work in client database.
  • Performs other department or agency-related duties or special projects as directed by supervisor.

Qualifications

  • Bachelor’s degree or higher
  • Experience with government or private grant writing strongly preferred
  • Outstanding interpersonal and written and oral communication skills
  • Excellent attention to detail and organizational skills
  • Demonstrated ability to meet deadlines and to prioritize multiple tasks appropriately
  • Ability to work collaboratively and to facilitate the completion of team-based projects
  • Experience using Microsoft Office applications, including Word, Excel, and Outlook
  • Experience with Salesforce-based data systems strongly preferred

The expected salary range for this position is $50K-$55K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

We are currently recruiting for a Housing Retention Case Manager to support successful and enduring transitions to permanent housing. The Housing Retention Case Manager will work with women who are moving/have recently moved from WPA residences (Sarah Powell Huntington House family shelter and Hopper Home adult shelter) into permanent housing. The case manager will partner with women who have secured permanent housing with the assistance of WPA staff from any program. The case manager will spend a majority of work hours meeting with clients in their homes throughout the five boroughs of New York City.

Responsibilities will include (but are not limited to): 

  • Provides guidance and instruction to family members on independent living skills and housekeeping individually, in family sessions, or in groups.
  • Refers clients to WPA and other provider programs for medical care, mental health, and family counseling services, drug treatment/relapse prevention, employment, and vocational or remedial education, and any additional assistance as needed.
  • Visits clients to assist with home set-up and accompanies client in exploring and becoming familiar with the neighborhood, including essential merchants and services.
  • Assists clients with developing and tracking budget and spending, managing bill payments, etc.
  • Assists clients in identifying and establishing service relationships with required services, such as medical and mental health care, sobriety support, child-care.
  • Participates in client case conferences.
  • Escorts clients to and advocates on their behalf with external providers and at fair hearing meetings and other appointments as needed.
  • Conducts reassessments of client needs and strengths toward housing stability and independent living using information gathered through interviews, observations of family and household, and conferences with other providers.
  • Maintains documentation of visits and contact.
  • Provide aftercare services to participants and families for 6-12 months to ensure housing stability and permanency.
  • Performs any other department or agency related duties or special projects as directed by supervisor.
  • Participation in all external and internal staff trainings.

Qualifications

  • BA/BS/BSW preferred; comparable work experience will be considered
  • Bilingual (Spanish/English) a plus
  • At least 2 years of documented relevant social services experience, preferably in housing/homeless programs
  • Familiarity/experience with DHS data systems
  • Familiarity with available affordable housing options in NYC (City FHEPS, FHEPS A and B, etc.)
  • Knowledge of public entitlement programs and systems required
  • Strong computer skills required
  • Excellent written and verbal skills

The expected salary range for this position is $45K-$50K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

We are currently recruiting for a Program Associate within our Program Development & Quality Management team. This position will assist with the management of WPA’s government contracts, including preparation and submission of program reports, contract renewals, site visit report responses, and required administrative documents. The Program Associate will support programs’ performance and quality improvement efforts. The Program Associate will report to the Director of Government Relations and Quality Assurance; this position will have no direct reports, but may occasionally supervise tasks of volunteers and/or interns.

Responsibilities will include (but are not limited to): 

  • Works with senior staff to monitor programs’ performance against established indicators and helps senior staff with the implementation of improvement strategies.
  • Drafts QM/QA reports on a monthly basis
  • Maintains the agency’s master files for government contracts and related documents.
  • Assists with the preparation and submission of complete and timely program reports to funders.
  • Promotes agency-wide collaboration and coordination related to contracts by maintaining an accurate and up-to-date tracking system on contracts status, report submission, and compliance with other administrative requirements (e.g., Vendrep, certificates of insurance, etc.)
  • Coordinates and participates in site visits and audits conducted by government funders, and assists with the preparation of written responses to any site visit report findings.
  • Maintains and updates agency linkage agreements with other service providers.
  • Assists with submission of and preparation of new contracts (e.g. signatures and submission)
  • Assists with entering/uploading agency/client data, as needed
  • Performs other department or agency-related duties or special projects as directed by supervisor.
  • Assist with training and ongoing development of Salesforce-based client data system and creation of program-specific data entry guides.

Qualifications

  • Bachelor’s degree or higher.
  • Excellent attention to detail and organizational skills.
  • Demonstrated ability to meet deadlines and to prioritize multiple tasks appropriately.
  • Excellent written and oral communication skills.
  • Ability to work collaboratively and to facilitate the completion of team-based projects.
  • Experience using Microsoft Office applications, including Word, Excel, and Outlook.
  • Salesforce experience strongly preferred, not required

The expected salary range for this position is $50K-$55K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

We are currently recruiting for 9 full-time, and 2 part-time Residential Aides in WPA’s Residential Services Unit. These positions will maintain a safe and secure environment for residents, staff, and visitors at WPA’s newest DHS-funded shelter for women with criminal legal system involvement. Residential aides also work closely with residents on supporting their day-to-day independent living plan goals, teaching and modeling strategies for living independently in the community. The residential aides will be involved in program start up activities including, supporting in the preparation of the facility and coordination of program planning for the 38-bed shelter.

Responsibilities will include (but are not limited to): 

  • Provide clerical support by answering telephone inquiries, data entry, light typing, filing, and sorting of mail.
  • Conduct periodic emergency fire drills under direction of Operations Manager.
  • Adherence to all policies and procedures developed by DHS.
  • Intervene and diffuse crisis situations as needed.
  • Participate in required training and pass certification, including CPR/First Aid Certification.
  • Assist in carrying out any activities as indicated on the residents’ Independent Living Plans.
  • Monitor all residents and staff entering and leaving the building and log activities in the internal communication logbook.
  • Assist in twice daily meal distribution.
  • Support clients: register, check-in, monitor, assess behavior, and overall well-being.
  • Conduct daily security and safety walkthroughs and monitor security camera feeds.
  • Comply with 42CFR confidentiality and HIPAA privacy and security regulations.
  • Observe and document residents' taking of medications when medically indicated. Monitor residents’ personal appearance and behaviors to assess for overall stability and compliance with program expectations.
  • Administer mental health (and other) necessary medications for residents.
  • Inspect and launder clients’ belongings upon admission to the program and distribute supplies to residents.
  • Support the distribution of prepared meals in resident dining room and monitor and assist diners in bussing their trays after eating.
  • Launder bedding and bath linens weekly, including monitoring residents' submission of dirty linens as well as disbursement of clean linens to residents.
  • Help with provision of on-site recreational activities.
  • Perform any other department or agency-related duties or special projects as directed by supervisor.
  • Participation in all external and internal staff trainings.

Qualifications

  • F80/F02 fire safety credentials are required and must be obtained within 6 months of employment.
  • High school diploma/GED strongly preferred; BA preferred.
  • At least 2 years of documented relevant human services experience.
  • Certificate in First Aid and CPR, preferred.
  • Ability to effectively analyze situations quickly and apply sound judgment.
  • Ability to work and build rapport with others.
  • Good documentation skills, computer literate or willingness to learn.
  • Ability to distinguish boundary issues and transference issues with clients.
  • Excellent written and verbal skills.
  • Meet individual health standard requirements for food handling.
  • Possession of NYS security guard licensure preferred.

The starting salary for this position is $15/hour. WPA offers a competitive benefits package and a generous time off policy for full-time employees, including medical, dental, and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

Resident Monitors are responsible for maintaining a safe and pleasant environment at WPA’s residential locations for residents, staff, and visitors, as well as monitoring day-to-day operations of the reception area.

Responsibilities include (but are not limited to):

  • Monitor all residents and staff entering and leaving the building.
  • Log in communications book all activities including package deliveries, arrivals, and departures.
  • Conduct safety walk-throughs.
  • Diffuse crisis situations.
  • Monitor participant visitation.
  • Alert clinical staff via log of any challenging or unhealthy participant behavior.
  • Provide clerical support including telephone inquiries, data entry, light typing, filing, and sorting of mail.
  • Review participant’s belongings upon admission to the residence.
  • Distribute MetroCards and reconcile petty cash.
  • Assist in the facilitation of fire drills.
  • Perform any other department or agency-related duties or special projects as directed by supervisor. 

Qualifications:

  • NY State Security License
  • Certificate in First Aid, CPR, and fire safety or ability to obtain certificate.
  • Excellent interpersonal skills.
  • Bilingual English-Spanish proficiency a plus.
  • Good documentation skills.
  • Computer literate or willingness to learn.
  • Ability to distinguish boundary and transference challenges with participants.
  • Ability to interact with a diverse population challenged by issues such as substance use, HIV/AIDS, mental health, and communication barriers.

The starting salary for this position is $15/hour. WPA offers a competitive benefits package and a generous time off policy for full-time employees, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.