Careers
At WPA, you’re not just joining a team—you’re joining a mission.
As the nation’s oldest organization serving justice-impacted women, we’ve built a legacy of compassion, advocacy, and change.
We are a community of professionals who lead with purpose and care deeply about the individuals and families we support. Our staff bring integrity, empathy, and drive to their work—and we support them in return with a collaborative culture, strong benefits, and opportunities to grow. If you're looking for meaningful work in a supportive, equity-focused environment, WPA is the place for you.
Open Roles
About:
The Women’s Prison Association (WPA) was founded in 1845 in New York City by Quaker abolitionist and prison reformer Abigail Hopper Gibbons. Established in response to the overcrowded and inhumane conditions in New York jails, WPA sought to support incarcerated women, who at the time were often considered “unredeemable.” It was the first organization dedicated to the rights and rehabilitation of system-involved women.
Today, decarceration is our North Star. Based in New York City, WPA strives to make the incarceration of women obsolete. We operate on a gender-responsive, trauma-informed model of support that provides the essential services justice-impacted women need to remain in their communities, heal, and thrive.
WPA is at an exciting and pivotal moment in its evolution. In 2025, WPA adopted a transformative 5-year strategic plan centered around three impact goals:
- Create a comprehensive, high-quality service model, prioritizing housing support and essential care for justice-impacted women.
- Weave an effective, robust community support network so that justice-impacted women receive the opportunities, services, and gender-responsive care they need.
- Shift public opinion and justice system practices and policies so that community-based support, and not incarceration, is the default response to contact with the criminal legal system.
As the organization advances, this role will contribute to WPA's continued growth and stability.
Position Description:
The Director of Development is a senior development strategist with deep experience creating and executing successful revenue generation in the nonprofit sector. They will lead the organization’s development operations, manage pipelines, and create a strategy and execution plan that supports revenue growth and long-term sustainability. This is an exciting leadership opportunity for a development professional that is motivated to build and lead our fundraising functions during a pivotal time of organizational growth.
The Director of Development will report to the Chief Impact Officer (CIO) and partner closely with the CEO, Board of Directors, and staff to strengthen external relationships, expand funding opportunities, and align development efforts with organizational priorities. This role also serves as a key external ambassador to elevate the organization’s visibility and positioning with funders and oversees donor engagement and stewardship strategy, ensuring consistent and strategic cultivation of funders and other donors.
Using data, reporting, and technology, the Director of Development monitors fundraising goals against actuals, oversees and improves development programs tools, and informs strategy to ensure progress toward financial sustainability. This is a leadership role responsible for the strategic direction and oversight of development operations within a human services environment.
Responsibilities:
Fundraising Strategy & Growth
- Manage the full lifecycle of fundraising efforts, including prospecting, proposal development, submission, compliance and reporting, and closeout
- Oversee the design, implementation, and optimization of donor conversion funnels, leveraging CRM workflows, automation, and data insights to improve fundraising performance
- Define and drive a comprehensive fundraising strategy aligned with organizational priorities and revenue goals
- Provide strategic direction for donor communications, acknowledgments, and ongoing relationship-building efforts
- Identify, pursue, and secure funding opportunities across grants, foundations, corporate partnerships, and individual giving, events, and other sources
Fundraising Operations & Pipeline Management
- Oversee the development and submission of high-quality grant proposals and funding applications
- Ensure effective systems and processes are in place for grant tracking, reporting requirements, and compliance in coordination with program and finance teams
- Shape and oversee an active and organized pipeline of funding opportunities
- Oversee strategies for donor cultivation, engagement, and retention
- Ensure accurate and organized tracking of fundraising activities, pipelines, and outcomes through appropriate systems and tools
- Oversee private giving revenue and gift processing, ensuring donations are received, processed, reconciled, and acknowledged accurately and in a timely manner.
- Utilize systems and tools such as Salesforce and Zapier to manage donor information, donor funnels, and fundraising data
- Analyze performance and prepare reports to inform leadership and support decision-making
Stakeholder & Funder Management
- Build and maintain high-level relationships with foundation, corporate, individual donors, and government funders
- Partner with the CEO, CIO, and Board to support fundraising strategy, engagement, and relationship management
- Partner with program teams to align funding opportunities with program needs and priorities
External Relations
- Collaborate with Communications to ensure consistent messaging and materials that support fundraising and external engagement
- Work with Impact and Measurement functions to incorporate data and outcomes into proposals, reports, and storytelling
- Provide oversight of fundraising and donor engagement events in coordination with internal teams
- Identify opportunities to increase organizational visibility and strengthen external partnerships
- Stay informed of funding trends, opportunities, and best practices within the nonprofit sector
- Perform other related duties as assigned
Qualifications:
- Bachelor’s degree in a social justice related field; Master’s degree preferred
- Degree in Nonprofit Management, Public Administration, Communications, Business, or a related field a plus
Experienced Required:
- Minimum 8+ years of progressive experience in nonprofit fundraising, development, or a related field
- Demonstrated experience in developing a revenue generating strategy, grant writing and managing foundation and institutional funding, and the entire lifecycle of a grant
- Proven experience developing and implementing fundraising strategies and managing donor acquisition funnels
- Proven ability to build and maintain relationships with funders and external stakeholders
- Experience working cross-functionally with program, finance, and communications teams
- Experience in fundraising operations and/or development management
- Strong knowledge of donor databases and fundraising systems such as Salesforce NPSP or similar platforms
- Experience using tools to track fundraising activity, donor information, and reporting
- Familiarity with prospect research tools such as iWave or WealthEngine, fundraising platforms such as Givebutter or Classy, and grant research systems such as Instrumentl or Foundation Directory preferred
Competencies:
- Strong commitment to social justice and criminal legal reform
- Ability to define and drive fundraising strategies that align with organizational priorities and deliver measurable results
- Ability to design, manage, and optimize donor conversion funnels to strengthen donor engagement, retention, and long-term giving
- Experience translating program data and outcomes into clear, compelling narratives for proposals, reports, fundraising campaigns, and external communications
- Ability to build, maintain, and strengthen relationships with funders, partners, and external stakeholders
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and funding streams simultaneously
- Ability to lead, coach, and develop staff, providing clear direction, feedback, and accountability
- Ability to interpret data, track performance, and use insights to inform fundraising strategy and decision making
- Ability to work effectively with program, finance, communications, and leadership teams to align fundraising efforts with organizational needs
- Demonstrates ownership of work, follows through on commitments, and proactively identifies opportunities for growth and improvement
- Commitment to confidentiality, cultural humility, and professional integrity
- Ability to exercise sound judgment, particularly in high pressure or crisis situations
Compensation, Perks & Benefits*:
Compensation for this role is $105,000 - $115,000 annually commensurate with education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.
Health & Wellness
- Health & Vision insurance
- Employer-paid dental coverage
- 100% premium paid Short- and Long-Term Disability
- Paid family and medical leave
- Access to an Employee Assistance Program (EAP)
- Companywide Wellness Challenges
Time Off & Flexibility
- 12 paid holidays, including a paid holiday week between Christmas and New Year’s
- Floating holidays and Personal days
- Hybrid work options for various roles
Financial Benefits
- 403(b) retirement plan
- Tax-deferred commuting benefits via ThrivePass
- 529 college savings plan
- Flexible Spending Accounts (FSAs)
- “Aspiring Professionals” Scholarship Program
Growth & Development
- WPA University ~ Learning Management System (LMS) for on-demand learning
- Internal & External training opportunities
- CUNY sponsored scholarship to HSCAS for employee education
Extra Perks
- Access to the “Alcott HR Marketplace” employee discount program
- Milestone Celebrations & Awards
*Benefits eligibility may vary based on the number of hours worked
WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.
Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Director of Development” in the subject line of your email.
About:
The Women’s Prison Association (WPA) was founded in 1845 in New York City by Quaker abolitionist and prison reformer Abigail Hopper Gibbons. Established in response to the overcrowded and inhumane conditions in New York jails, WPA sought to support incarcerated women, who at the time were often considered “unredeemable.” It was the first organization dedicated to the rights and rehabilitation of system-involved women.
Today, decarceration is our North Star. Based in New York City, WPA strives to make the incarceration of women obsolete. We operate on a gender-responsive, trauma-informed model of support that provides the essential services justice-impacted women need to remain in their communities, heal, and thrive.
WPA is at an exciting and pivotal moment in its evolution. In 2025, WPA adopted a transformative 5-year strategic plan centered around three impact goals:
- Create a comprehensive, high-quality service model, prioritizing housing support and essential care for justice-impacted women.
- Weave an effective, robust community support network so that justice-impacted women receive the opportunities, services, and gender-responsive care they need.
- Shift public opinion and justice system practices and policies so that community-based support, and not incarceration, is the default response to contact with the criminal legal system.
As the organization advances, this role will contribute to WPA's continued growth and stability.
Position Description:
The HR Administrator provides hands-on administrative and coordination support across Human Resources, with responsibility for maintaining accurate records, HR systems, tracking tools, communications, and established HR processes. The role supports recruitment, onboarding and
offboarding, training and compliance, performance management processes, and employee programs. The HR Administrator manages the day-to-day administration of HR systems, including Trakstar Learn,
iSolved HRIS, and PinPoint, and prepares forms, presentations, reports, communications, SOPs, guides, and training materials. This is a highly administrative, detail-intensive role requiring prior HR experience, strong technology skills, exceptional organization and follow-through, accurate data entry, and the ability to independently manage multiple assignments and deadlines under the direction of the CHRO and Director of HR Operations.
Responsibilities:
Administrative
- Update or create HR materials, including HR tracking tools, templates, presentations, SOP’s and internal departmental records or documents, ensuring consistency and clarity.
- Maintain the HR calendar by tracking communication deadlines and ensuring approved communications are distributed as scheduled.
- Generate HR reports and monthly activity summaries, analyze data for trends, patterns and discrepancies, and provide additional analysis as requested by HR leadership.
- Assist with internal and external audits by gathering requested HR records and supporting documentation. Facilitate HR Open-Call and Front-Line listening sessions, respond to staff inquiries, and escalate complex matters as needed.
- Prepare routine HR communications, including staff emails, announcements, and reminders, for leadership review and approval.
- Coordinate and facilitate employee stay and exit interviews, maintain related documentation, identify recurring themes and trends, and prepare summary findings for HR leadership.
- Maintain regular in-office availability (minimum one day per week) to support staff needs.
- Participate in required training and ongoing professional development.
- Administer recurring HR processes and initiatives, including the Annual Safety Meeting process, by releasing communications and materials, assigning required forms or questionnaires, tracking participation and completion, conducting follow-up, maintaining documentation, and ensuring deadlines and compliance requirements are met.
- Maintain accurate employee information in the HRIS, including routine data entry, employee updates, document maintenance, reporting, and periodic data audits.
- Own assigned HR projects from initiation through completion, including developing project plans, identifying stakeholders, establishing timelines and deliverables, coordinating follow-up, tracking progress, and ensuring timely completion throughout the project lifecycle.
- Provide administrative backup to the HR team, as needed and complete other duties as assigned.
Training
- Administer WPA University through Trakstar Learn, including user accounts, enrollments, course and quiz setup, assignments, compliance tracking, reporting, system maintenance, and basic
troubleshooting. - Coordinate Learning Journey assignments and follow-up to support timely completion of required trainings.
- Develop and maintain training content and materials, including LMS courses, quizzes, presentations, guides, videos, and communications; research and coordinate external training opportunities; and oversee training compliance by tracking required training deadlines and completions, identifying and following up on overdue or missing requirements, issuing reminders and escalations, and maintaining accurate LMS records and documentation.
- Schedule HR-led training sessions, prepare materials, coordinate participant communications, and support the presentation of assigned content.
- Coordinate external training opportunities, including registration, scheduling, staff communication, attendance tracking, and record maintenance.
- Facilitate new-hire training orientation and assign required courses.
Recruitment
- Coordinate recruitment processes for assigned roles, including job postings, candidate tracking, interview scheduling, reference checks, offer and welcome letter preparation, and related candidate communications, ensuring a consistent and timely hiring process.
- Maintain accurate and current recruitment tracking tools and candidate records.
- Support administration of the Applicant Tracking System (ATS), including user access, permissions, workflow coordination, candidate tracking, reporting and basic supervisor support.
- Conduct first-round interviews for junior-level roles and prepare candidate summaries for review.
- Coordinate HIRENYC requirements, including monthly admin reporting, candidate referrals and career fairs.
- Support the administrative coordination of 60-day employee check-ins and the Peer Mentorship Program.
- Support the administration of internship program, including documentation, required training, and tracking.
- Maintain departmental Immersion Checklists and related onboarding documentation.
Qualifications:
Education/Certification Requirements
- Bachelor's degree in human resources or related field preferred.
- Relevant certifications or coursework in Human Resources, Training & Development, or Learning Management Systems are a plus
Experienced Required:
- 3+ years of experience within an HR environment.
- Experience managing or coordinating recruitment processes, training programs, and employee lifecycle activities required.
- Experience working with HR systems (e.g., HRIS, ATS, LMS, performance management platforms) preferred.
- Experience supporting cross-functional initiatives, reporting, and process coordination is a plus.
Competencies:
- Proficiency in Microsoft Office Suite, particularly PowerPoint, and workplace platforms such as SharePoint and Teams.
- Strong organizational and task-management skills, with the ability to manage multiple assignments, adjust priorities, meet deadlines, and consistently follow through.
- Demonstrated critical-thinking and problem-solving skills, including the ability to identify missing information, ask appropriate questions, and determine the next steps needed to complete an assignment.
- Strong attention to detail and commitment to maintaining accurate records, tracking information, and reviewing work before completion.
- Technical aptitude and the ability to learn and navigate HR systems, including HRIS, applicanttracking, learning-management, and e-learning platforms.
- Ability to support training and HR compliance by maintaining records, monitoring deadlines, preparing reports, and gathering documentation for audits.
- Strong written and verbal communication skills, with the ability to draft clear communications, respond professionally to routine inquiries, and present information to staff.
- Ability to work independently within established processes while recognizing when guidance or escalation is needed.
- Ability to handle confidential and sensitive information with discretion and professional judgment.
- Strong commitment to diversity, equity, inclusion, and belonging, with a passion for social justice.
- Alignment with WPA’s vision to make incarceration obsolete by supporting women in their communities.
Compensation, Perks & Benefits*:
Salary range is $42/hour commensurate with certifications, education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.
Health & Wellness
- Health & Vision insurance
- Employer-paid dental coverage
- 100% premium paid Short- and Long-Term Disability
- Paid family and medical leave
- Access to an Employee Assistance Program (EAP)
- Companywide Wellness Challenges
Time Off & Flexibility
- 12 paid holidays, including a paid holiday week between Christmas and New Year’s
- Floating holidays and Personal days
- Hybrid work options for various roles
Financial Benefits
- 403(b) retirement plan
- Tax-deferred commuting benefits via ThrivePass
- 529 college savings plan
- Flexible Spending Accounts (FSAs)
- “Aspiring Professionals” Scholarship Program
Growth & Development
- WPA University ~ Learning Management System (LMS) for on-demand learning
- Internal & External training opportunities
- CUNY sponsored scholarship to HSCAS for employee education
Extra Perks
- Access to the “Alcott HR Marketplace” employee discount program
- Milestone Celebrations & Awards
*Benefits eligibility may vary based on the number of hours worked
WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.
Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "HR Administrator” in the subject line of your email.
About:
The Women’s Prison Association (WPA) was founded in 1845 in New York City by Quaker abolitionist and prison reformer Abigail Hopper Gibbons. Established in response to the overcrowded and inhumane conditions in New York jails, WPA sought to support incarcerated women, who at the time were often considered “unredeemable.” It was the first organization dedicated to the rights and rehabilitation of system-involved women.
Today, decarceration is our North Star. Based in New York City, WPA strives to make the incarceration of women obsolete. We operate on a gender-responsive, trauma-informed model of support that provides the essential services justice-impacted women need to remain in their communities, heal, and thrive. WPA is at an exciting and pivotal moment in its evolution. In 2025, WPA adopted a transformative 5-year strategic plan centered around three impact goals:
- Create a comprehensive, high-quality service model, prioritizing housing support and essential care for justice-impacted women.
- Weave an effective, robust community support network so that justice-impacted women receive the opportunities, services, and gender-responsive care they need.
- Shift public opinion and justice system practices and policies so that community-based support, and not incarceration, is the default response to contact with the criminal legal system.
As the organization advances, this role will contribute to WPA's continued growth and stability.
Position Description:
The Case Manager, Justice Home - Mothers Initiative, provides intensive, trauma-responsive case management, court advocacy, and care coordination to mothers participating in Justice Home's Alternatives to Incarceration (ATI) and Alternatives to Detention (ATD) programming. The Case Manager provides individualized support that recognizes the unique challenges of parenting while navigating the criminal legal system, helping mothers remain safely in their communities while strengthening family stability and well-being.
The Case Manager maintains an assigned caseload and develops individualized service plans that address each participant's goals, strengths, and barriers. This role requires extensive knowledge of community resources, public benefits, family-serving systems, and the complex challenges impacting systems-involved mothers, including housing instability, behavioral health needs, domestic violence, child welfare involvement, and economic hardship. The Case Manager serves as a trusted advocate, ensuring participants receive coordinated, compassionate, and responsive support throughout their involvement with Justice Home.
Responsibilities:
- Conduct comprehensive screenings and intake assessments within designated timeframes.
- Provide intensive, trauma-responsive case management and develop individualized service plans in partnership with participants.
- Maintain ongoing case management contact based on participant needs and program expectations.
- Provide court advocacy, including attending court appearances, preparing court letters, supporting compliance with court mandates, and helping participants navigate legal requirements.
- Identify and address barriers to successful participation in ATI/ATD programming.
- Connect participants to community-based services, including:
- Parenting education and family support services
- Childcare resources
- Housing assistance
- Behavioral health and substance use treatment
- Employment and educational opportunities
- Healthcare and public benefits
- Coordinate services with providers and follow up to ensure successful engagement.
- Support mothers navigating the child welfare and Family Court systems by coordinating services, facilitating referrals, and attending meetings or hearings when appropriate.
- Accompany participants to HRA appointments, medical visits, housing appointments, Family Court, school meetings, and other community-based appointments as needed.
- Conduct home and community visits to support participant engagement and family stability.
- Assess participants' immediate needs and coordinate the distribution of flexible participant support funds for emergency assistance, including diapers, wipes, children's clothing, transportation assistance, school supplies, food, and other essential items.
- Document all participant interactions, services, referrals, and case activities in WPA's electronic database within required timeframes.
- Collaborate closely with Justice Home staff and community partners to ensure coordinated, holistic care.
- Participate in regular supervision, case conferences, and interdisciplinary team meetings.
- Transport participants using WPA vehicles as needed.
- Perform other duties as assigned.
Qualifications:
Education/Certification Requirements
- BA/BS/BSW preferred; comparable work experience will be considered.
- Bilingual English/Spanish a plus.
Experienced Required:
- At least 2 years of documented relevant social services experience.
- Familiarity with available affordable housing options in NYC including housing vouchers/subsidies (e.g. HRA2010e, NYCHA, CityFHEPS, Section 8, etc.).
- Knowledge of public entitlement programs and systems required.
Competencies:
- Strong computer skills required.
- Excellent written and verbal skills.
- Must have professional maturity and maintain confidentiality around all employee records.
- A keen perception of the racial, gender, and socioeconomic dynamics of underserved communities, with a particular familiarity with issues facing systems-involved women.
- Commitment to confidentiality, cultural humility, and professional integrity.
- Ability to exercise sound judgment, particularly in high-pressure or crisis situations.
- Strong commitment to diversity, equity, inclusion, and belonging, with a passion for social justice.
- Alignment with WPA’s vision to make incarceration obsolete by supporting women in their communities.
Classification & Work Arrangement
This is a non-exempt, hybrid position requiring approximately two days per week on-site between The Rise & WPA’s New York City office, and three remote workdays. The work arrangement and on-site requirements may be adjusted based on business, operational, or organizational needs. The Case Manager position will report to the Senior Case Manager, Community Based Care within the Care Management Department.
Compensation, Perks & Benefits*:
Annual Salary: $65,000 WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.
Health & Wellness
- Health & Vision insurance
- Employer-paid dental coverage
- 100% premium paid Short- and Long-Term Disability
- Paid family and medical leave
- Access to an Employee Assistance Program (EAP)
- Companywide Wellness Challenges
Time Off & Flexibility
- 12 paid holidays, including a paid holiday week between Christmas and New Year’s
- Floating holidays and Personal days
- Hybrid work options for various roles
Financial Benefits
- 403(b) retirement plan
- Tax-deferred commuting benefits via ThrivePass
- 529 college savings plan
- Flexible Spending Accounts (FSAs)
- “Aspiring Professionals” Scholarship Program
Growth & Development
- WPA University ~ Learning Management System (LMS) for on-demand learning
- Internal & External training opportunities
- CUNY sponsored scholarship to HSCAS for employee education
Extra Perks
- Access to the “Alcott HR Marketplace” employee discount program
- Milestone Celebrations & Awards
*Benefits eligibility may vary based on the number of hours worked
WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply. Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Case Manager, Motherhood Initiative – Justice Home” in the subject line of your email.
About:
The Women’s Prison Association (WPA) was founded in 1845 in New York City by Quaker abolitionist and prison reformer Abigail Hopper Gibbons. Established in response to the overcrowded and inhumane conditions in New York jails, WPA sought to support incarcerated women, who at the time were often considered “unredeemable.” It was the first organization dedicated to the rights and rehabilitation of system-involved women.
Today, decarceration is our North Star. Based in New York City, WPA strives to make the incarceration of women obsolete. We operate on a gender-responsive, trauma-informed model of support that provides the essential services justice-impacted women need to remain in their communities, heal, and thrive.
WPA is at an exciting and pivotal moment in its evolution. In 2025, WPA adopted a transformative 5-year strategic plan centered around three impact goals:
- Create a comprehensive, high-quality service model, prioritizing housing support and essential care for justice-impacted women.
- Weave an effective, robust community support network so that justice-impacted women receive the opportunities, services, and gender-responsive care they need.
- Shift public opinion and justice system practices and policies so that community-based support, and not incarceration, is the default response to contact with the criminal legal system.
As the organization advances, this role will contribute to WPA's continued growth and stability.
Position Description:
The Case Manager is responsible for providing ongoing case management services for participants enrolled in WPA programs. WPA works with participants to enhance stability and overall well-being by addressing specific needs that may have contributed to criminal system involvement.
The Case Manager will have an assigned caseload and will be responsible for the successful case planning for program participants. The Case Manager must be resourceful, organized, computer-savvy and be knowledgeable of the systems that impact low-income families and often observed stressors related to substance use, mental illness, domestic violence, and incarceration. The role requires written and verbal communication skills with both residents and colleagues on staff.
Responsibilities:
Clinical Counseling & Support
- Conduct screening and intake assessment within designated timeframes and monitor the case for the duration of the program.
- Provide trauma-responsive case management services, collaborating with participants to develop service plan based on assessed needs and participant interests.
- Complete all pertinent program documents within designated timeframes.
- Refers participant to in-house and external provider programs for medical care, mental health, and family counseling services, drug treatment/relapse prevention, employment, and vocational or remedial education, and any additional needed assistance.
- Conduct community and home visits as needed.
- Attend participant scheduled court dates.
- Prepare court letters within designated program timeframes.
- Accompany participants to HRA, medical appointments, housing appointments, and any other field support that they may request.
- Support participant engagement in services, including referral to and follow-up with external providers in areas including but not limited to health & mental health, substance use treatment, parenting support, and educational programming.
- Maintain casework contact frequency appropriate to participants’ needs and consistent with WPA’s expectations of individualized, trauma-responsive case management.
- Document all activities with, and on behalf of, enrolled participants in WPA’s electronic database as directed.
- Provide continuous feedback to the team during regular supervision and staff meetings.
- Transport clients using WPA vehicle as needed.
- Other Duties as assigned.
Qualifications:
Education/Certification Requirements
- BA/BS/BSW preferred; comparable work experience will be considered.
- Bilingual English/Spanish a plus.
Experienced Required:
- At least 2 years of documented relevant social services experience.
- Familiarity with available affordable housing options in NYC including housing vouchers/subsidies (e.g. HRA2010e, NYCHA, CityFHEPS, Section 8, etc.).
- Knowledge of public entitlement programs and systems required.
Competencies:
- Strong computer skills required.
- Excellent written and verbal skills.
- Must have professional maturity and maintain confidentiality around all employee records.
- A keen perception of the racial, gender, and socioeconomic dynamics of underserved communities, with a particular familiarity with issues facing systems-involved women.
- Commitment to confidentiality, cultural humility, and professional integrity.
- Ability to exercise sound judgment, particularly in high-pressure or crisis situations.
- Strong commitment to diversity, equity, inclusion, and belonging, with a passion for social justice.
- Alignment with WPA’s vision to make incarceration obsolete by supporting women in their communities.
Compensation, Perks & Benefits*:
Annual Salary: $65,000
WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.
Health & Wellness
- Health & Vision insurance
- Employer-paid dental coverage
- 100% premium paid Short- and Long-Term Disability
- Paid family and medical leave
- Access to an Employee Assistance Program (EAP)
- Companywide Wellness Challenges
Time Off & Flexibility
- 12 paid holidays, including a paid holiday week between Christmas and New Year’s
- Floating holidays and Personal days
- Hybrid work options for various roles
Financial Benefits
- 403(b) retirement plan
- Tax-deferred commuting benefits via ThrivePass
- 529 college savings plan
- Flexible Spending Accounts (FSAs)
- “Aspiring Professionals” Scholarship Program
Growth & Development
- WPA University ~ Learning Management System (LMS) for on-demand learning
- Internal & External training opportunities
- CUNY sponsored scholarship to HSCAS for employee education
Extra Perks
- Access to the “Alcott HR Marketplace” employee discount program
- Milestone Celebrations & Awards
*Benefits eligibility may vary based on the number of hours worked
WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.
Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Case Manager, Justice Home” in the subject line of your email.
About:
The Women’s Prison Association (WPA) was founded in 1845 in New York City by Quaker abolitionist and prison reformer Abigail Hopper Gibbons. Established in response to the overcrowded and inhumane conditions in New York jails, WPA sought to support incarcerated women, who at the time were often considered “unredeemable.” It was the first organization dedicated to the rights and rehabilitation of system-involved women.
Today, decarceration is our North Star. Based in New York City, WPA strives to make the incarceration of women obsolete. We operate on a gender-responsive, trauma-informed model of support that provides the essential services justice-impacted women need to remain in their communities, heal, and thrive.
WPA is at an exciting and pivotal moment in its evolution. In 2025, WPA adopted a transformative 5-year strategic plan centered around three impact goals:
- Create a comprehensive, high-quality service model, prioritizing housing support and essential care for justice-impacted women.
- Weave an effective, robust community support network so that justice-impacted women receive the opportunities, services, and gender-responsive care they need.
- Shift public opinion and justice system practices and policies so that community-based support, and not incarceration, is the default response to contact with the criminal legal system.
As the organization advances, this role will contribute to WPA's continued growth and stability.
Position Description:
The Case Manager for WPA’s RISE Permanent Supportive Housing Program is responsible for providing timely, comprehensive care and support to justice-involved women and their families. Grounded in a holistic and residentcentered approach, the Case Manager addresses tenant needs, coordinates service referrals, and collaborates with internal staff and community partners to ensure consistent, high-quality programming.
This role plays a key part in developing and sustaining a positive, supportive environment for tenants, staff, and the broader community by fostering respectful relationships and ensuring responsive, high-quality services. Responsibilities include conducting swift and accurate screenings of prospective tenants, maintaining ongoing follow-up, and ensuring that all applications are completed and submitted in a timely manner. This is a hybrid position requiring a minimum of four in-person days per week, with flexibility based on the program needs.
Responsibilities:
- Conduct a minimum of 2 monthly resident check-ins, including at least one in-person meeting
- Provide direct resident services including engagement, intake, assessment, service plan development, referrals, advocacy, and follow up
- Refer residents to appropriate internal and external support services, such as education, employment, pantry, etc., to meet the goals and needs of the resident’s service plan
- Develop individualized, holistic service plans that reflect each resident’s goals, needs, and strengths
- Assist in building a strong community and community programming by helping to plan and host monthly social events and similar programming that fosters peer connection, engagement, and a sense of belonging
- Maintain accurate and organized tenant records, and ensure all documentation is completed in a timely manner and in compliance with agency and funder standards
- Respond to resident emails and inquiries promptly and address resident needs in a timely and respectful manner
- Attend weekly team meetings, case conferences, and scheduled supervision session
- Serve as a liaison with external providers, community partners, and funders to support coordinated service delivery
- Build trusting, supportive, collaborative relationships with tenants rooted in respect, empowerment, and cultural humility
- Collaborate across WPA programs to ensure coordinated, respectful, and comprehensive support for women and their families
- Adhere to all applicable policies and procedures, including safety protocols, confidentiality standards, and HIPAA privacy and security regulations
- Participate in all required training sessions and ongoing professional development, including but not limited to trauma-informed care, housing, and social justice
- Hybrid position, responsible for attending a minimum of four in-person days per week, with flexibility based on program needs. Occasional evening or weekend hours may be required to attend community events, support tenants, or participate in team activities
- Perform additional duties or special projects assigned by supervisor or leadership
Qualifications:
Education/Certification Requirements
- B.A. in Social Work, Human Services, Psychology, or related field preferred
- CPR/First Aid Certification preferred
Experienced Required:
- 2+ years of documented experience in case management, preferably working with individuals who have livedexperience and/or trauma-impacted populations
- Experience in Motivational Interviewing, Crisis de-escalation and Trauma-Responsive Care
- Experience working with individuals impacted by substance use, incarceration, HIV/AIDS, mental health challenges,
domestic violence, and/or communication barriers - Familiarity with government-sponsored benefits (HRA, SNAP, SSI/SSD, etc.) and criminal justice system navigation is strongly preferred
- Experience with electronic record keeping, preferably Salesforce
- Bilingual Spanish/English preferred
Competencies:
- Demonstrate ability to build trust and maintain culturally responsive, trauma-responsive communication with tenants, rooted in empathy, active listening and emotional attune
- Contribute creative, resident-centered ideas that support a safe, welcoming, supportive and empowering environment for our residents
- Exercises sound judgment and quick decision-making, particularly in high-pressure or crisis situations.
- Proficient in Microsoft 365, including Outlook, Word, and Excel
- Knowledgeable in trauma-responsive care, harm-reduction strategies, and resident-centered practices.
- Communicates clearly and professionally, both verbally and in writing, skilled in accurate documentation and case notetaking
- Highly organized, detail-oriented, and able to manage competing priorities and tight deadlines
- Maintains confidentiality and handles sensitive resident information with discretion and professionalism
- Demonstrates cultural awareness and sensitivity to racial, gender, and socioeconomic issues impacting justiceinvolved women
- Strongly aligned with WPA’s mission and committed to serving underserved communities
Classification & Work Arrangement
This is a non-exempt, hybrid position requiring approximately four days per week on-site between The Rise & WPA’s New York City office, and one remote workday. The work arrangement and on-site requirements may be adjusted based on business, operational, or organizational needs. The Case Manager position will report to the Senior Case Manager, Community Based Care within the Care Management Department.
Compensation, Perks & Benefits*:
Annual Salary: $65,000
WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.
Health & Wellness
- Health & Vision insurance
- Employer-paid dental coverage
- 100% premium paid Short- and Long-Term Disability
- Paid family and medical leave
- Access to an Employee Assistance Program (EAP)
- Companywide Wellness Challenges
Time Off & Flexibility
- 12 paid holidays, including a paid holiday week between Christmas and New Year’s
- Floating holidays and Personal days
- Hybrid work options for various roles
Financial Benefits
- 403(b) retirement plan
- Tax-deferred commuting benefits via ThrivePass
- 529 college savings plan
- Flexible Spending Accounts (FSAs)
- “Aspiring Professionals” Scholarship Program
Growth & Development
- WPA University ~ Learning Management System (LMS) for on-demand learning
- Internal & External training opportunities
- CUNY sponsored scholarship to HSCAS for employee education
Extra Perks
- Access to the “Alcott HR Marketplace” employee discount program
- Milestone Celebrations & Awards
*Benefits eligibility may vary based on the number of hours worked
WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.
Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Case Manager, The Rise” in the subject line of your email.
About:
The Women’s Prison Association (WPA) was founded in 1845 in New York City by Quaker abolitionist and prison reformer Abigail Hopper Gibbons. Established in response to the overcrowded and inhumane conditions in New York jails, WPA sought to support incarcerated women, who at the time were often considered “unredeemable.” It was the first organization dedicated to the rights and rehabilitation of system-involved women.
Today, decarceration is our North Star. Based in New York City, WPA strives to make the incarceration of women obsolete. We operate on a gender-responsive, trauma-informed model of support that provides the essential services justice-impacted women need to remain in their communities, heal, and thrive.
WPA is at an exciting and pivotal moment in its evolution. In 2025, WPA adopted a transformative 5-year strategic plan centered around three impact goals:
- Create a comprehensive, high-quality service model, prioritizing housing support and essential care for justice-impacted women.
- Weave an effective, robust community support network so that justice-impacted women receive the opportunities, services, and gender-responsive care they need.
- Shift public opinion and justice system practices and policies so that community-based support, and not incarceration, is the default response to contact with the criminal legal system.
As the organization advances, this role will contribute to WPA's continued growth and stability.
Position Description:
The Women’s Prison Association (WPA) is seeking a trauma-responsive Social Worker to provide clinical services and support to residents at WPA’s supportive housing, the Rise. The Social Worker will engage all WPA residents, provide individual counseling, co-facilitate group interventions, plan community events and contribute to a collaborative, strengths-based care model.
Responsibilities:
Clinical Counseling & Support
- Provide individual supportive counseling to participants using trauma-responsive, strengths-based approaches
- Develop and maintain individualized service plans in collaboration with participants, revisiting regularly to reflect evolving goals and needs
Group Facilitation
- Create new engaging programming for the Rise Tenants
- Co-facilitate psychoeducational and therapeutic groups
- Foster a safe, inclusive group environment that promotes engagement, connection, and skill-building
- Support delivery of culturally responsive programming, including Spanish-language groups as needed
Collaboration & Program Support
- Participate in interdisciplinary team meetings and monthly case conferences
- Collaborate with case managers and facility staff to support participant engagement and program delivery
- Contribute to a supportive, trauma-informed environment within the facility
- Support psychoeducation efforts, including staff trainings on trauma and substance use
- Participate in required training sessions and ongoing professional development
- Perform other duties or special projects as assigned by supervisor or leadership
Qualifications:
- Master’s Degree in Social Work (MSW) required
- LMSW or LCSW preferred (or eligibility to obtain licensure)
Experienced Required:
- Minimum 1–3 years of clinical experience, preferably with justice-involved populations, substance use, or trauma
- Experience writing psychosocial or mitigation reports strongly preferred
- Strong understanding of trauma-informed, gender-responsive, and harm reduction approaches
- Experience with group facilitation and evidence-based practices (e.g., CBT, TF-CBT, Motivational Interviewing, Seeking Safety)
- Commitment to anti-oppressive, culturally responsive, and participant-centered practice
- Bilingual (Spanish/English) strongly preferred
Competencies:
- Strong clinical writing and assessment skills, including the ability to synthesize complex histories into clear, compelling reports
- Strong clinical judgment and boundaries in complex environments
- Flexibility, adaptability, and collaborative mindset
- Excellent communication and documentation skills
- Commitment to dignity, respect, and self-determination of all participants
- Commitment to confidentiality, cultural humility, and professional integrity
- Ability to exercise sound judgment, particularly in high-pressure or crisis situations
- Strong commitment to diversity, equity, inclusion, and belonging, with a passion for social justice
- Alignment with WPA’s vision to make incarceration obsolete by supporting women in their communities
Classification & Work Arrangement:
This is an exempt position, requiring regular on-site presence 5 days per week at The Rise, located in Brownsville, Brooklyn.
Compensation, Perks & Benefits*:
Annual Salary: $70,000
WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.
Health & Wellness
- Health & Vision insurance
- Employer-paid dental coverage
- 100% premium paid Short- and Long-Term Disability
- Paid family and medical leave
- Access to an Employee Assistance Program (EAP)
- Companywide Wellness Challenges
Time Off & Flexibility
- 12 paid holidays, including a paid holiday week between Christmas and New Year’s
- Floating holidays and Personal days
- Hybrid work options for various roles
Financial Benefits
- 403(b) retirement plan
- Tax-deferred commuting benefits via ThrivePass
- 529 college savings plan
- Flexible Spending Accounts (FSAs)
- “Aspiring Professionals” Scholarship Program
Growth & Development
- WPA University ~ Learning Management System (LMS) for on-demand learning
- Internal & External training opportunities
- CUNY sponsored scholarship to HSCAS for employee education
Extra Perks
- Access to the “Alcott HR Marketplace” employee discount program
- Milestone Celebrations & Awards
*Benefits eligibility may vary based on the number of hours worked
WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.
Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Social Worker, The Rise” in the subject line of your email.
About:
The Women’s Prison Association (WPA) was founded in 1845 in New York City by Quaker abolitionist and prison reformer Abigail Hopper Gibbons. Established in response to the overcrowded and inhumane conditions in New York jails, WPA sought to support incarcerated women, who at the time were often considered “unredeemable.” It was the first organization dedicated to the rights and rehabilitation of system-involved women.
Today, decarceration is our North Star. Based in New York City, WPA strives to make the incarceration of women obsolete. We operate on a gender-responsive, trauma-informed model of support that provides the essential services justice-impacted women need to remain in their communities, heal, and thrive.
WPA is at an exciting and pivotal moment in its evolution. In 2025, WPA adopted a transformative 5-year strategic plan centered around three impact goals:
- Create a comprehensive, high-quality service model, prioritizing housing support and essential care for justice-impacted women.
- Weave an effective, robust community support network so that justice-impacted women receive the opportunities, services, and gender-responsive care they need.
- Shift public opinion and justice system practices and policies so that community-based support, and not incarceration, is the default response to contact with the criminal legal system.
As the organization advances, this role will contribute to WPA's continued growth and stability.
Position Description:
The Women’s Prison Association (WPA) is seeking a trauma-responsive Social Worker to provide clinical services and support to people incarcerated at Bedford Correctional Facility and in the community. The social worker will provide group and individual support to women at Bedford and provide individual counseling to people in community across WPA programs.
Responsibilities:
Clinical Counseling & Support
- Provide individual wellness support to participants using trauma-responsive, strengths-based approaches to people at Bedford Hills and within the community
- Facilitate supportive groups in community as needed
- Support WPA’s Prison Based team with group facilitation
- Delivery of culturally responsive programming, including Spanish-language groups as needed
Collaboration & Program Support
- Participate in interdisciplinary team meetings and monthly case conferences
- Collaborate with case managers and facility staff to support participant engagement and program delivery
- Contribute to a supportive, trauma-informed environment within the facility
- Support psychoeducation efforts, including staff trainings on trauma and substance use
- Participate in required training sessions and ongoing professional development
- Perform other duties or special projects as assigned by supervisor or leadership
Qualifications:
- Master’s degree in Social Work required
- Current New York State LCSW or LMSW license preferred (or eligibility to obtain licensure)
Experienced Required:
- Minimum 1–3 years of clinical experience, preferably with justice-involved populations, substance use, or trauma
- Experience writing psychosocial or mitigation reports strongly preferred
- Strong understanding of trauma-informed, gender-responsive, and harm reduction approaches
- Experience with group facilitation and evidence-based practices (e.g., CBT, TF-CBT, Motivational Interviewing, Seeking Safety)
- Commitment to anti-oppressive, culturally responsive, and participant-centered practice
- Bilingual (Spanish/English) strongly preferred
Competencies:
- Strong clinical writing and assessment skills, including the ability to synthesize complex histories into clear, compelling reports
- Strong clinical judgment and boundaries in complex environments
- Flexibility, adaptability, and collaborative mindset
- Excellent communication and documentation skills
- Commitment to dignity, respect, and self-determination of all participants
- Commitment to confidentiality, cultural humility, and professional integrity
- Ability to exercise sound judgment, particularly in high-pressure or crisis situations
- Strong commitment to diversity, equity, inclusion, and belonging, with a passion for social justice
- Alignment with WPA’s vision to make incarceration obsolete by supporting women in their communities
Compensation, Perks & Benefits*:
Annual Salary: $70,000
WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.
Health & Wellness
- Health & Vision insurance
- Employer-paid dental coverage
- 100% premium paid Short- and Long-Term Disability
- Paid family and medical leave
- Access to an Employee Assistance Program (EAP)
- Companywide Wellness Challenges
Time Off & Flexibility
- 12 paid holidays, including a paid holiday week between Christmas and New Year’s
- Floating holidays and Personal days
- Hybrid work options for various roles
Financial Benefits
- 403(b) retirement plan
- Tax-deferred commuting benefits via ThrivePass
- 529 college savings plan
- Flexible Spending Accounts (FSAs)
- “Aspiring Professionals” Scholarship Program
Growth & Development
- WPA University ~ Learning Management System (LMS) for on-demand learning
- Internal & External training opportunities
- CUNY sponsored scholarship to HSCAS for employee education
Extra Perks
- Access to the “Alcott HR Marketplace” employee discount program
- Milestone Celebrations & Awards
*Benefits eligibility may vary based on the number of hours worked
WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.
Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Social Worker, Prison and Community Based” in the subject line of your email.
About:
The Women’s Prison Association (WPA) was founded in 1845 in New York City by Quaker abolitionist and prison reformer Abigail Hopper Gibbons. Established in response to the overcrowded and inhumane conditions in New York jails, WPA sought to support incarcerated women, who at the time were often considered “unredeemable.” It was the first organization dedicated to the rights and rehabilitation of system-involved women.
Today, decarceration is our North Star. Based in New York City, WPA strives to make the incarceration of women obsolete. We operate on a gender-responsive, trauma-informed model of support that provides the essential services justice-impacted women need to remain in their communities, heal, and thrive.
WPA is at an exciting and pivotal moment in its evolution. In 2025, WPA adopted a transformative 5-year strategic plan centered around three impact goals:
- Create a comprehensive, high-quality service model, prioritizing housing support and essential care for justice-impacted women.
- Weave an effective, robust community support network so that justice-impacted women receive the opportunities, services, and gender-responsive care they need.
- Shift public opinion and justice system practices and policies so that community-based support, and not incarceration, is the default response to contact with the criminal legal system.
As the organization advances, this role will contribute to WPA's continued growth and stability.
Position Description:
The Resident Monitor, SPHH (Full-time) plays a critical role in the daily orderly operation of our Manhattan-based family shelter. The role will maintain a safe and secure environment for residents, staff and visitors at WPA’s DHS-funded 28-family shelter for women and children with/without criminal legal involvement. Resident Monitors also work closely with residents on supporting their day-to-day independent living plan goals, teaching and modeling strategies for living independently in the community.
The Resident Monitor, SPHH (Full-time) will be organized, technically savvy, adaptable, and enjoy collaborating with a team in providing support and essential services to families residing in temporary shelter.
Responsibilities:
- Provide clerical support by answering telephone inquiries, data entry, light typing, filing and sorting of mail and other files as needed.
- Conduct monthly emergency fire drills under the direction of Director of Facilities.
Adherence to all policies and procedures developed by DHS and WPA. - Intervene and diffuse crisis situations as needed.
- Participate in required training and maintain certification, including CPR/First Aid Certification and FDNY Fire Safety Coordinator for Shelters (F-80) and FDNY Fire Guard (F-02).
- Monitor and document all resident and staff departure/arrival times and activities in the internal communications book.
- Assist the clients with checking in and out of SPHH, monitoring and assessing their behavior and overall well-being. Notifying the Sr. Resident Monitor and Director of Facilities with any concerns.
- Conduct daily security and safety walkthroughs, including the laundry room and other rooms as assigned by Director of Facilities, document findings and monitor security camera feeds.
- Oversee and record use of any/all facility rooms – Multi-purpose, Conference and Laundry room. Maintain a log of all areas and conduct inspections of spaces before and after each use.
- Notify Director of Facilities of any suspicious or concerning activities.
- Complies with 42CFR confidentiality and HIPAA privacy and security regulations.
- Assist with provision of on-site recreational activities.
- Perform any other department or agency related duties or special projects as directed by supervisor.
- Other duties as assigned.
Qualifications:
- High school diploma/GED strongly preferred; BA preferred.
NYS Security Guard Licensed - In possession of FDNY Fire Safety Coordinator for Shelters (F-80) and FDNY Fire Guard (F-02) or able to secure within 90 days
- Ability to interact with a diverse population challenged by issues such as substance abuse, incarceration, HIV/ AIDS, mental health, domestic abuse and communication barriers
- At least 2 years of documented relevant human services experience
Certificate in First Aid, CPR or ability to obtain certificate - Ability to effectively analyze situations quickly and apply sound judgment
- Ability to work and build rapport with others
- Good documentation skills, computer literate or willingness to learn; knowledge of CARES database a plus
- Ability to distinguish boundary issues and transference issues with clients
- Excellent written and verbal skills
- Must be highly organized, process driven, detail oriented, solution oriented, and able to work under pressure while managing
- conflicting priorities and meeting/coordinating both short and long-term deadlines.
- Strong written, verbal, and training interpersonal skills.
- Must have professional maturity and maintain confidentiality around all participant records.
- Must believe in WPAs mission, with a passion to serve underserved populations.
- A keen perception of the racial, gender, and socioeconomic dynamics of underserved communities, with a particular familiarity with issues facing systems-involved women.
Compensation, Perks & Benefits*:
Salary range is $20/hour commensurate with certifications, education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.
Health & Wellness
- Health & Vision insurance
- Employer-paid dental coverage
- 100% premium paid Short- and Long-Term Disability
- Paid family and medical leave
- Access to an Employee Assistance Program (EAP)
- Companywide Wellness Challenges
Time Off & Flexibility
- 12 paid holidays, including a paid holiday week between Christmas and New Year’s
- Floating holidays and Personal days
- Hybrid work options for various roles
Financial Benefits
- 403(b) retirement plan
- Tax-deferred commuting benefits via ThrivePass
- 529 college savings plan
- Flexible Spending Accounts (FSAs)
- “Aspiring Professionals” Scholarship Program
Growth & Development
- WPA University ~ Learning Management System (LMS) for on-demand learning
- Internal & External training opportunities
- CUNY sponsored scholarship to HSCAS for employee education
Extra Perks
- Access to the “Alcott HR Marketplace” employee discount program
- Milestone Celebrations & Awards
*Benefits eligibility may vary based on the number of hours worked
WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.
Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Resident Monitor, SPHH (Full-time)” in the subject line of your email.
About:
The Women’s Prison Association (WPA) was founded in 1845 in New York City by Quaker abolitionist and prison reformer Abigail Hopper Gibbons. Established in response to the overcrowded and inhumane conditions in New York jails, WPA sought to support incarcerated women, who at the time were often considered “unredeemable.” It was the first organization dedicated to the rights and rehabilitation of system-involved women.
Today, decarceration is our North Star. Based in New York City, WPA strives to make the incarceration of women obsolete. We operate on a gender-responsive, trauma-informed model of support that provides the essential services justice-impacted women need to remain in their communities, heal, and thrive.
WPA is at an exciting and pivotal moment in its evolution. In 2025, WPA adopted a transformative 5-year strategic plan centered around three impact goals:
- Create a comprehensive, high-quality service model, prioritizing housing support and essential care for justice-impacted women.
- Weave an effective, robust community support network so that justice-impacted women receive the opportunities, services, and gender-responsive care they need.
- Shift public opinion and justice system practices and policies so that community-based support, and not incarceration, is the default response to contact with the criminal legal system.
As the organization advances, this role will contribute to WPA's continued growth and stability.
Position Description:
The Resident Monitor (Part-time) plays a key role in the daily operations of WPA’s 28-family shelter for women and children, which serves individuals with and without involvement in the criminal legal system. Located in Manhattan and funded by the Department of Homeless Services (DHS), the shelter relies on RMs to help maintain a safe, secure, and supportive environment for residents, staff, and visitors.
Resident Monitors (Part-time) oversee building access, conduct safety walkthroughs, respond to emergencies, and help de-escalate crisis situations as needed. They work directly with families to support independent living goals, model positive daily routines, and reinforce life skills that promote long-term stability. This role also involves documenting activity, upholding confidentiality standards, and ensuring compliance with city and state safety protocols. It is ideal for someone who is reliable, adaptable, tech-savvy, and committed to working collaboratively in a mission-driven shelter environment.
Responsibilities:
- Provide general clerical support, including answering phone inquiries, data entry, light typing, filing, and sorting mail.
- Monitor all individuals entering and exiting the building, document activity in the internal communication log.
- Support client check-in, assess general behavior and well-being, and report concerns as needed.
- Conduct daily safety walkthroughs and monitor live camera feeds to ensure site safety.
- Assist in delivering on-site recreational and community-building activities for residents.
- Conduct periodic emergency fire drills under the direction of the Residential Support Specialist
- Intervene and de-escalate crisis situations as they arise to maintain a safe and stable environment.
- Adhere to all DHS policies, shelter procedures, and safety protocols.
- Ensure compliance with 42 CFR confidentiality standards and HIPAA privacy and security regulations.
- Participate in required training sessions and ongoing professional development as directed.
- Perform additional duties or special projects assigned by supervisor or leadership.
Qualifications:
Education/Certification Requirements
- High school diploma or GED preferred; additional education a plus.
- Current New York State Security Guard License required.
- Possession of FDNY Fire Safety Coordinator for Shelters (F-80) and FDNY Fire Guard (F-02) certifications—or ability to obtain both within 90 days of hire.
- Certified in First Aid and CPR—or able to obtain certification shortly after hire.
Experience Required
- 2+ years of documented experience in a relevant human services setting.
- Experience working with individuals impacted by substance use, incarceration, HIV/AIDS, mental health challenges, domestic violence, and/or communication barriers.
- Experience using the CARES database a plus.
Competencies
- Ability to assess situations quickly and apply sound judgment, especially in high-pressure or crisis scenarios.
- Strong interpersonal skills and the ability to build rapport with a diverse client population.
- Excellent verbal and written communication skills; accurate documentation and note-taking abilities.
- Computer literacy or willingness to learn new systems; CARES database knowledge is a plus.
- Understanding of professional boundaries and ability to navigate transference issues appropriately.
- Organized, detail-oriented, and process-driven; able to manage conflicting priorities and deadlines.
- Maintains confidentiality and handles sensitive resident information with discretion and professionalism.
- Demonstrates cultural awareness and sensitivity to racial, gender, and socioeconomic issues impacting justice-involved women.
- Strongly aligned with WPA’s mission and committed to serving underserved communities.
Compensation, Perks & Benefits*:
Salary range is $20/hour commensurate with certifications, education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.
Health & Wellness
- Health & Vision insurance
- Employer-paid dental coverage
- 100% premium paid Short- and Long-Term Disability
- Paid family and medical leave
- Access to an Employee Assistance Program (EAP)
- Companywide Wellness Challenges
Time Off & Flexibility
- 12 paid holidays, including a paid holiday week between Christmas and New Year’s
- Floating holidays and Personal days
- Hybrid work options for various roles
Financial Benefits
- 403(b) retirement plan
- Direct deposit and Brinks MoneyCard option
- Tax-deferred commuting benefits via ThrivePass
- 529 college savings plan
- Flexible Spending Accounts (FSAs)
- “Aspiring Professionals” Scholarship Program
Growth & Development
- WPA University ~ Learning Management System (LMS) for on-demand learning
- Internal & External training opportunities
- CUNY sponsored scholarship to HSCAS for employee education
Extra Perks
- Access to the “Alcott HR Marketplace” employee discount program
- Milestone Celebrations & Awards
*Benefits eligibility may vary based on the number of hours worked
WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.
Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Resident Monitor, SPHH (Part-time)” in the subject line of your email.
About WPA
WPA empowers participants to redefine their lives in the face of injustice and incarceration.
Programs
WPA offers comprehensive programs and services before, during, and after incarceration.