Careers at WPA

At WPA, we are deeply committed to diversity, equity, and inclusion. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, record of arrest or conviction, or any other legally protected status.

We are currently recruiting for a Bilingual Housing Specialist to work in our Residential Services Unit at Sarah Powell Huntington House. The Bilingual Housing Specialist will locate and secure suitable housing for the women and children residing at Huntington House, a 28-unit DHS-funded transitional housing facility located in the East Village, Manhattan. The Housing Specialist will work closely with Case Managers who work with residents to formulate, implement and monitor service plans in support of independent living.

Responsibilities will include (but are not limited to): 

  • Develop and maintain relationships with landlords, real estate brokers, and property managers in order to link clients to quality, affordable housing.
  • Develop and maintain roster of appropriate available housing opportunities.
  • Inspect apartments to ensure they are in compliance with city and state standards and negotiate repairs and lease agreements.
  • Refer clients to all possible, appropriate, apartment sources.
  • Schedule appointments for clients with brokers and landlords with possible apartments.
  • Accompany clients to open houses/apartment viewings, interviews, and/or lease signings.
  • Explain details of rental subsidy and security deposit programs to clients and potential landlords.
  • Organize bulletin boards and any other internal resources with relevant housing information.
  • Collaborate with Case Managers to ensure clients are completing all appropriate housing applications and rental subsidy applications.
  • Prepare clients for housing interviews, either individually and/or through weekly housing workshops.
  • Identify clients’ barriers to housing and work with Case Managers to address.
  • Assist in tracking housing-related activities of clients.
  • Document progress towards meeting agency and DHS benchmarks in client folders and in CARES database.
  • Participate in case conferences, House meetings, and team meetings.
  • Attend required DHS meetings.
  • Facilitate regular client workshops on housing readiness, housing search strategies, budgeting, and other relevant topics.
  • Perform any other department or agency-related duties or special projects as directed by supervisor.
  • Participation in all external and internal staff trainings.

Qualifications

  • Fluency in Spanish required.
  • Associate’s Degree required, Bachelor’s Degree preferred; comparable work experience will be considered.
  • Extensive knowledge of housing subsidies, housing resources, and housing practices in New York City, including, but not limited to: the private housing market, NYCHA, HPD, Section 8, NY/NY, DHS, and LINC.
  • At least two years of relevant experience creating relationships with landlords, property managers, real estate brokers, and government housing providers.
  • Knowledge of and ability to navigate housing subsidy/rental assistance systems, including HRA 2010e.
  • Experience working with homeless individuals, as well as with individuals affected by mental illness and substance use.
  • Strong oral and written communication skills.
  • Ability to communicate effectively one-on-one, and to facilitate groups.
  • Highly organized and able to effectively schedule, plan, and meet internal and external deadlines.
  • Ability to document work and demonstrate progress in meeting benchmark outcomes.
  • Demonstrated ability to work independently and as part of a team.
  • Demonstrated resourcefulness and problem-solving ability.
  • Proficient in MS Office, email, and internet research.

The expected salary range for this position is $46K-$50K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

We are currently recruiting for a Client Care Coordinator join our Residential Services Team at Sarah Powell Huntington House.  The Client Care Coordinator enhances the capacity of Sarah Powell Huntington House (DHS-funded transitional apartment-style housing for 28 mothers with children) to promote overall family functioning and stability and more active family involvement in housing permanence planning, thereby creating a strong foundation for successful independent living.  This position is responsible for conducting biopsychosocial assessments of all incoming families and collaborate with case management staff to incorporate behavioral health and substance abuse treatment needs into case plans. The Client Care Coordinator will identify licensed treatment providers and encourage/monitor resident engagement in care. Conduct trainings and information-sharing with staff to enhance capacity to engage and effectively work with families facing behavioral health concerns and facilitate workshops and evidence-based group/individual interventions with families with goal of shortening stay in transitional housing and decreasing likelihood that family will return to emergency shelter.

Responsibilities include, but are not limited to:

  • Begin biopsychosocial assessment process with families within one week of move-in and complete full assessment within one month of move-in.
  • Coordinate and participate in regular case conferences with case management staff and other staff as appropriate (e.g. Youth & Family Services Coordinator) to discuss assessed needs within the context of the family’s Independent Living Plan, and incorporate plans for addressing substance use and/or mental health issues.
  • Collaboratively create plans with families to address any substance use or mental health challenges; plans will include short and long-term goals such as making an appointment with and having initial consultation with a behavioral health provider, maintaining participation in services over a period of time, enhanced coping skills to manage triggers, adhering to prescribed medication regimen, and maintaining sobriety. Other long-term goals may include employment and, for children, improving school attendance and grades.
  • Assist case managers to develop, implement, monitor and document case plans that are informed by Clinical Services Manager’s assessments and which address client’s behavioral health needs.
  • Provide individual counseling to clients with behavioral health needs, evaluating treatment readiness and providing counseling to motivate clients to engage in and remain in mental health or substance abuse treatment.
  • Create and maintain strong referral arrangements with an array of licensed mental health treatment providers that offer a range of treatment modalities and that accept a range of payer plans.
  • Share with case management and other staff strategies from DHS and other trainings in areas including, but not limited to, recognizing and coping with trauma; abuse and neglect; common mental illness/substance abuse presentation in children, adolescents, and adults; and domestic violence.
  • Provide additional training and/or individual coaching sessions with staff in engaging adults and children presenting with these issues on as needed basis.
  • Provide facilitated referrals to mental health and substance abuse treatment providers, working continually with the family and the provider to monitor participation in services and satisfaction with provider, to support ongoing connection to care and empower mothers to take increasingly active role in their mental health and that of their children.
  • Coordinate closely with the Youth & Family Services Coordinator and communicate regularly with the DOE Family Assistant to gain additional perspective on problems children at SPHH may be facing and strategize appropriate interventions.
  • Facilitate group workshops for residents, on topics including personal hygiene, safe sleep for infants, budgeting and other life skills, and healthy relationships. In addition, work individually with residents on similar topics where there are barriers to engagement in group activities.
  • Deliver evidence-based interventions such as Seeking Safety, a cognitive based intervention for women with substance use and co-occurring trauma, and/or Helping Women Recover, a gender-specific intervention for adult and teenage females with substance abuse disorders, in group and individual formats.
  • Work with families to create discharge plans that emphasize continuity of care with preferred providers, including resources accessible to family’s new community, and a summary of previously-learned strategies for managing stress, coping with triggers and deescalating family conflicts.
  • Provide guidance and support to all Huntington House staff in managing challenging behaviors and de-escalating conflict.
  • Provide rotating on-call coverage for 24-hour residential setting.
  • Maintain documentation of client progress in accordance with NYC DHS and WPA standards.
  • As needed, recommend quality and/or performance improvement initiatives in order to more effectively and efficiently perform the functions of the job.
  • Perform any other department or agency related duties or special projects as directed by supervisor.

Qualifications:

  • Master’s in Clinical Social Work (MSW) required
  • LMSW within three-months of date of hire required; LCSW preferred
  • At least four years post-MSW experience delivering clinical services to women and/or families who are homeless or who share similar characteristics, including mental illness and substance abuse
  • Demonstrated experience delivering strengths-based, gender responsive and family centered services.
  • Experience working with racially and ethnically diverse populations.
  • Knowledge of childhood development and child welfare system.
  • Strong group facilitation skills, experience facilitating evidence-based interventions strongly preferred.
  • Experience administering, scoring, and interpreting validated mental health screening instruments.
  • Strong written and verbal communication,  interpersonal, managerial, and leadership skills.
  • Bilingual Spanish/English a plus.
  • Willingness and ability to work evenings or weekends at times.
  • Proficiency with Microsoft Office applications (Word, Excel) and experience with client data program such as CARES

The expected salary range for this position is $58,000 - $65,000 per year. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

The Community Liaison & Driver coordinates and provides transportation to women being released from Rikers Island and other community-based locations. The Community Liaison & Driver conducts screenings and intakes, and provides additional transitional planning support as needed.

Essential Responsibilities 

  • Drive agency van to pick up and transport clients.
  • Act as dispatcher for clients being discharge from Rikers Island or other correctional facilities
  • Partner with Transitional Case Managers to conduct in-community screenings and intakes for new program participants.
  • Collaborate with Transitional Services team to ensure participant transportation process is streamlined and effective.
  • Partner with WPA’s Facilities team to ensure the upkeep and maintenance of agency van.
  • Maintain documentation of transports and other administrative duties
  • Perform any other department, agency-related, or special projects duties as negotiated with supervisor.

Qualifications

  • Ability to maintain an acceptable driving record and valid drivers license.
  • Ability and willingness to travel throughout New York City
  • Experience working with individuals directly impacted by the criminal legal system
  • Ability to work flexible hours
  • Team player who enjoys working with others
  • Excellent communication skills

The expected hourly salary rate for this part-time position is $17/hr.

To apply, please click below and include your resume, cover letter, and salary requirements.

The Employee Relations Coordinator supports all human resources functions in conjunction with WPA's Chief of Staff and WPA’s professional employer organization.

Responsibilities

  • Maintain employee records (soft and hard copies)
  • Update HR databases (e.g. new hires, separations, promotions)
  • Serve as a liaison between WPA staff members and Alcott HR (PEO)
  • Assist in payroll preparation by providing relevant data, like absences, bonuses, and leaves and resolving any timesheet issues with staff
  • Prepare paperwork for and assist Chief of Staff with updating HR policies and procedures
  • Process employees’ requests, providing relevant information and addressing queries accordingly
  • Order and distribute cellphones, ID cards, and other miscellaneous equipment for employees
  • Collaborate with recruiting teams to post job ads on careers pages and process incoming resumes
  • Manage the recruitment, hiring, and onboarding process for new employees
  • Provide orientations for new employees by sharing onboarding packages and explaining company policies
  • Manage the department’s incoming requests and address queries accordingly
  • Coordinate HR initiatives, meetings, and training seminars
  • Prepare reports and presentations for internal communications
  • Coordinate scheduling and assist with staff sign-up for ongoing DEI trainings and sessions

Qualifications

  • Minimum of 2 years of experience in human resources
  • Experience with HRIS and payroll systems
  • PC literacy and experience with MS Office applications
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
  • Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners
  • Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Strong written and verbal communication skills with a high level of emotional maturity and professionalism
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Highly resourceful team player, with the ability to also be extremely effective independently
  • Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment

The expected salary range for this position is $50K-$55K. WPA offers a competitive benefits package and generous time-off policy, including medical, dental, and vision insurance; pre-tax parking and transit benefits; and a time-off policy including personal days and floating holidays.

If you are interested in applying for this position, please submit your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Employee Relations Coordinator" in the subject line of your email.

We are currently recruiting for a full-time Employment Case Manager to work in our Workforce Development & Employment Services department. The Employment Case Manager is responsible for promoting overall work readiness and recidivism risk reduction by providing individual case planning and group based vocational services to women recently released from or at risk of returning to Rikers Island.

Essential Responsibilities:

  • Administer screening, intake, and assessment instruments to determine program eligibility and identify service needs
  • Collaborate with participants to develop service plans and goals responsive to identified needs
  • Complete job-readiness assessments and explore career interests/opportunities with incoming and enrolled participants
  • Assist in the facilitation of employment focused groups and stand-alone job-readiness workshops
  • Partner with Employment Specialist to assist participants in connecting to employment opportunities, based on assessed interests, skills and experience
  • Maintain casework contact frequency appropriate to the participant’s needs, and consistent with WPA’s expectations of case planning services
  • Help participants access other needed services through referrals, advocacy with providers, and, as needed, field escort
  • Document all activities with, and on behalf of enrolled participants in WPA’s electronic database
  • Maintain paper case files containing all essential participant materials including (but not limited to), copies of participant identification, intake, risk and needs assessment, progress notes, substance use treatment records, medical/mental health records, employment records, etc.
  • As appropriate, participate in case coordination efforts with Manager of Workforce Development, other appropriate WPA staff and external providers to ensure consistent service delivery and participant success
  • Prepare for and actively participate in weekly supervision and staff meetings
  • Perform any other department or agency related duties or special projects as negotiated with supervisor

Qualifications include, but are not limited to:

  • BSW or comparable human-services related BA strongly preferred; will consider equivalent experience
  • At least 2 years of documented relevant human services experience, employment focus preferred
  • Strong assessment and engagement skills essential
  • Familiarity with government sponsored benefits and criminal legal system issues helpful
  • Excellent written and verbal skills
  • Experience with office computer applications required
  • Bilingual Spanish/English a plus
  • Qualified applicants with lived criminal legal system experience are welcome and encouraged to apply

The expected salary range for this position is $46K-$50K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

We are currently recruiting for a full-time Operations Manager to join our Residential Services Team. The Operations Manager will provide supervisory oversight of the 24-hour Residential Aide coverage, and facilities/operations support to WPA’s Hopper Home, a DHS-funded homeless shelter for 38 women.  The Operations Manager ensures the safe and efficient operation of the facility by managing and monitoring administrative, fiscal, food services, physical plant safety and security and transportation systems. This position requires a flexible schedule, as some weekend and evening/night hours are required.  The Operations Manager reports to the Program Director; this is an exempt position.

Responsibilities include, but are not limited to:

  • Responsible for coordinating and managing Residential Aide 24-hour coverage schedule for DHS-funded emergency shelter for women
  • Provide supervision, in-service individual and group training, and coaching to Residential Aides, including monthly Residential Aide meetings
  • Coordinate and schedule required trainings for Residential Aides, including CPR, First Aid, and Fire Safety (FDNY F-02 Fire Guard & F-80 Fire Safety Coordinator)
  • Participate in recruitment & hiring of Residential Aides
  • Provide crisis and incident intervention as needed
  • Oversee meals provision, including management of relationship with external meals preparation vendor, Residential Aide distribution of meals to residents in accordance with food handling regulations, and resident feedback regarding menus and food quality
  • Maintain compliance with fire safety regulations and program expectations, including scheduling/conducting fire drills and room inspections.
  • Responsible for program adherence to Federal, state and city regulatory guidelines governing physical plant, food services operations and fire/safety management.
  • Provide facility orientation to new residents, supporting their integration into the program
  • Conduct individual sessions with residents relating to women’s health and hygiene practices
  • Conduct regular reviews of resident living spaces and provide constructive counseling to residents on living skills and adherence to facility guidelines.
  • Manage inventory of client, facility and program supplies, and order supplies as needed
  • Manage petty cash disbursements for program expenditures in accordance with WPA’s policies and procedures
  • Serve as main liaison with fire safety and building regulatory contacts and vendors, maintain vendor service records, and coordinate preparation for site inspections by DHS, OTDA, FDNY, HPD and DOB.
  • Ensure that Residential Aides uphold the agency's Code of Conduct/Code of Ethics and comply with all Federal, state and local law/regulation, including 42 CFR confidentiality and HIPAA privacy and security regulations
  • Perform any other department or agency related duties or special projects as directed by supervisor

Qualifications:

  • BA/BSW strongly preferred
  • FDNY Fire Safety Coordinator F-80 certification required
  • Valid Food Handler’s License is required
  • Ability and willingness to be on call 24 hours, 7 days a week
  • Knowledge of NYC Department of Homeless Services regulations pertaining to physical plant management, security and food services management; knowledge of NYC Fire Department regulations and requirement pertaining to fire safety management in emergency shelters
  • Previous supervisory experience
  • Ability to remain calm under pressure and maintain professional boundaries with residents and staff
  • Ability to de-escalate and mediate conflict
  • Ability to pass all required CPR, first aid, fire safety and food handling training and licensing tests
  • Strong organizational skills
  • Ability to implement and monitor policy and procedure in accordance with regulatory and agency guidelines.
  • Pleasant and clear communication skills
  • Microsoft Office proficient
  • Experience working in a 24-hour residential setting preferred
  • Bilingual Spanish/English a plus, but not required.

The expected salary range for this position is $58.500 - $63,000. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

We are currently recruiting for a Program Associate within our Program Development & Quality Management team. This position will assist with the management of WPA’s government contracts, including preparation and submission of program reports, contract renewals, site visit report responses, and required administrative documents. The Program Associate will support programs’ performance and quality improvement efforts. The Program Associate will report to the Director of Government Relations and Quality Assurance; this position will have no direct reports, but may occasionally supervise tasks of volunteers and/or interns.

Responsibilities will include (but are not limited to): 

  • Works with senior staff to monitor programs’ performance against established indicators and helps senior staff with the implementation of improvement strategies.
  • Drafts QM/QA reports on a monthly basis
  • Maintains the agency’s master files for government contracts and related documents.
  • Assists with the preparation and submission of complete and timely program reports to funders.
  • Promotes agency-wide collaboration and coordination related to contracts by maintaining an accurate and up-to-date tracking system on contracts status, report submission, and compliance with other administrative requirements (e.g., Vendrep, certificates of insurance, etc.)
  • Coordinates and participates in site visits and audits conducted by government funders, and assists with the preparation of written responses to any site visit report findings.
  • Maintains and updates agency linkage agreements with other service providers.
  • Assists with submission of and preparation of new contracts (e.g. signatures and submission)
  • Assists with entering/uploading agency/client data, as needed
  • Performs other department or agency-related duties or special projects as directed by supervisor.
  • Assist with training and ongoing development of Salesforce-based client data system and creation of program-specific data entry guides.

Qualifications

  • Bachelor’s degree or higher.
  • Excellent attention to detail and organizational skills.
  • Demonstrated ability to meet deadlines and to prioritize multiple tasks appropriately.
  • Excellent written and oral communication skills.
  • Ability to work collaboratively and to facilitate the completion of team-based projects.
  • Experience using Microsoft Office applications, including Word, Excel, and Outlook.
  • Salesforce experience strongly preferred, not required

The expected salary range for this position is $50K-$55K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

We are currently seeking a Project Coordinator to join our Hidden Victims Project team. The Project Coordinator will be an integral part of the Queens Hidden Victims Project and will be a hybrid of remote work and community-based work. The Project Coordinator will collaborate with court stakeholders in the Queens Human Trafficking Intervention Court, other Courts, and other potential referral sources for eligible participants.

Responsibilities:

  • Serves as a contact person, resource and provides assistance to judges and court personnel in the Queens County Criminal, Family, and Supreme Court on matters related to court-involved victims of domestic violence, sexual assault, and/or sex trafficking
  • Serve as the liaison between the Queens Human Trafficking Intervention Court, local stakeholders, and police precincts for those coming into the court system and for tracking recidivism
  • Disseminate and implement the USC Human Trafficking Screening Tool in the Queens County Criminal Court
  • Collaborate with victim advocates and trauma-informed providers of victim services and treatment
  • Coordinate a variety of services and treatment for court-involved individuals, including those in Family and Supreme Courts for trafficking victims or those who are at high risk of trafficking
  • Coordinate community partner outreach and provide training on domestic violence, sexual assault, and sex trafficking to treatment providers, community partners, other treatment courts, and Queens Criminal, family and Supreme Courts in collaboration with the Intensive Case Manager
  • Work with judges and attorneys to identify appropriate referrals and alternative to incarceration options for defendants who may be trafficked or are at risk of being trafficked in collaboration with the Intensive Case Manager
  • Provide continuous feedback to the Queens Human Trafficking Intervention Court Program staff in weekly supervision and staff meetings
  • Collect and maintain all data as required by U.S Department of Justice’s Office of Violence Against Women

Qualifications:

  • Experience working with populations experiencing substance abuse and mental health issues, commercial sexual exploitation and labor/sex trafficking.
  • Strong interpersonal and verbal/written communication skills
  • Experience with office computer applications
  • Bilingual Spanish/English is preferred

The salary range for this position is $50K-$55K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

We are currently recruiting for a part-time Reentry Mentor to work in our newest program, Women Thriving in Community (WTIC). The Reentry Mentor will serve to support and encourage the reentry success of women and TGNC individuals impacted by incarceration. Reentry Mentor will also partner with Transitional Case Managers to develop reentry plans and provide referrals for needed services in community; provide transportation and appointment accompaniment; and co-facilitate trauma-focused support groups.

ESSENTIAL RESPONSIBILITIES

  • Serve as an energetic and enthusiastic social/professional role model and support system for mentees.
  • Collaborate with Transitional Case Managers to implement reentry plan and ensure immediate stabilizing supports are in place for mentees upon release from incarceration.
  • Provide person-centered and trauma-responsive reentry mentorship, collaborating with mentees to achieve goals outlined in their reentry plan
  • Provide transportation and reentry support (mentorship, coaching, appointment accompaniment and reminders) to women leaving Rikers Island, as well as those living in-community
  • Educate mentees about WPA services and help facilitate and encourage participation in services as outlined in individual mentee reentry plans.
  • Establish and maintain collaborative working relationships with community partners to facilitate referrals and access to services for mentees.
  • Support mentee engagement in services, including follow-up with external providers in areas including but not limited to physical & mental health, substance use treatment, parenting support, and educational programming
  • Co-facilitate trauma-focused support groups and other groups as needed.
  • Maintain mentorship contact frequency appropriate to mentee’s needs and consistent with WPA’s expectations of individualized, trauma-responsive reentry mentorship.
  • Document all contacts and services in WPA’s electronic participant database.
  • Partner with case management team to ensure all physical case files are well maintained and up-to-date.
  • Provide continuous feedback to WTIC team during regular supervision and staff meetings.
  • Actively participate in weekly individual supervision with Manager of Reentry Mentorship, and monthly group supervision with WTIC team (and others as applicable).
  • Conduct other duties, as assigned, that are reflective of the mission of WPA and the program.

QUALIFICATIONS

  • Lived experience with the criminal legal system, with last touch point over 2 years
  • Demonstrated willingness to learn and adapt new practices in order to best serve participant needs
  • Strong interpersonal and communication skills
  • Genuine desire to help program participants succeed
  • Demonstrate leadership potential
  • Self-motivated with a positive attitude
  • Strong advocacy skills
  • Demonstrated ability to work well independently and as part of a team
  • Experience facilitating groups is a plus
  • Bilingual English/Spanish a plus

The expected hourly salary rate for this part-time position is $17/hr.

We are currently recruiting for 9 full-time, and 2 part-time Residential Aides in WPA’s Residential Services Unit. These positions will maintain a safe and secure environment for residents, staff, and visitors at WPA’s newest DHS-funded shelter for women with criminal legal system involvement. Residential aides also work closely with residents on supporting their day-to-day independent living plan goals, teaching and modeling strategies for living independently in the community. The residential aides will be involved in program start up activities including, supporting in the preparation of the facility and coordination of program planning for the 38-bed shelter.

Responsibilities will include (but are not limited to): 

  • Provide clerical support by answering telephone inquiries, data entry, light typing, filing, and sorting of mail.
  • Conduct periodic emergency fire drills under direction of Operations Manager.
  • Adherence to all policies and procedures developed by DHS.
  • Intervene and diffuse crisis situations as needed.
  • Participate in required training and pass certification, including CPR/First Aid Certification.
  • Assist in carrying out any activities as indicated on the residents’ Independent Living Plans.
  • Monitor all residents and staff entering and leaving the building and log activities in the internal communication logbook.
  • Assist in twice daily meal distribution.
  • Support clients: register, check-in, monitor, assess behavior, and overall well-being.
  • Conduct daily security and safety walkthroughs and monitor security camera feeds.
  • Comply with 42CFR confidentiality and HIPAA privacy and security regulations.
  • Observe and document residents' taking of medications when medically indicated. Monitor residents’ personal appearance and behaviors to assess for overall stability and compliance with program expectations.
  • Administer mental health (and other) necessary medications for residents.
  • Inspect and launder clients’ belongings upon admission to the program and distribute supplies to residents.
  • Support the distribution of prepared meals in resident dining room and monitor and assist diners in bussing their trays after eating.
  • Launder bedding and bath linens weekly, including monitoring residents' submission of dirty linens as well as disbursement of clean linens to residents.
  • Help with provision of on-site recreational activities.
  • Perform any other department or agency-related duties or special projects as directed by supervisor.
  • Participation in all external and internal staff trainings.

Qualifications

  • F80/F02 fire safety credentials are required and must be obtained within 6 months of employment.
  • High school diploma/GED strongly preferred; BA preferred.
  • At least 2 years of documented relevant human services experience.
  • Certificate in First Aid and CPR, preferred.
  • Ability to effectively analyze situations quickly and apply sound judgment.
  • Ability to work and build rapport with others.
  • Good documentation skills, computer literate or willingness to learn.
  • Ability to distinguish boundary issues and transference issues with clients.
  • Excellent written and verbal skills.
  • Meet individual health standard requirements for food handling.
  • Possession of NYS security guard licensure preferred.

The starting salary for this position is $15/hour. WPA offers a competitive benefits package and a generous time off policy for full-time employees, including medical, dental, and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

Resident Monitors are responsible for maintaining a safe and pleasant environment at WPA’s residential locations for residents, staff, and visitors, as well as monitoring day-to-day operations of the reception area.

Responsibilities include (but are not limited to):

  • Monitor all residents and staff entering and leaving the building.
  • Log in communications book all activities including package deliveries, arrivals, and departures.
  • Conduct safety walk-throughs.
  • Diffuse crisis situations.
  • Monitor participant visitation.
  • Alert clinical staff via log of any challenging or unhealthy participant behavior.
  • Provide clerical support including telephone inquiries, data entry, light typing, filing, and sorting of mail.
  • Review participant’s belongings upon admission to the residence.
  • Distribute MetroCards and reconcile petty cash.
  • Assist in the facilitation of fire drills.
  • Perform any other department or agency-related duties or special projects as directed by supervisor.

Qualifications:

  • NY State Security License
  • Certificate in First Aid, CPR, and fire safety or ability to obtain certificate.
  • Excellent interpersonal skills.
  • Bilingual English-Spanish proficiency a plus.
  • Good documentation skills.
  • Computer literate or willingness to learn.
  • Ability to distinguish boundary and transference challenges with participants.
  • Ability to interact with a diverse population challenged by issues such as substance use, HIV/AIDS, mental health, and communication barriers.

The starting salary for this position is $15/hour. WPA offers a competitive benefits package and a generous time off policy for full-time employees, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

We are currently recruiting for a Senior Managing Director of Programs and Evaluation. This position oversees program operations, directs agency functions related to public funding for programs, client information systems and reporting, and program performance/quality improvement. The Senior Managing Director of Programs and Evaluation will report to the Executive Director; this position will supervise the Deputy Managing Director of Contract Management and Administration and five Managing Directors of Programs.

Responsibilities:

Program Oversight and Evaluation

  • Oversee the coordination, integration, and delivery of all programs, contracts and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.
  • Ensure the delivery of qualitative and quantitative goals and outcomes of programs and services.
  • Provide consistent supervision and support to a team of six staff.
  • Work with Managing Directors of Programs to create staffing plans to achieve program goals and objectives and participate in the hiring process for new program staff.
  • Deepen existing and create new performance and outcome measures for outreach and recruitment, completion rates, employment, retention, training, enrollment, completion, and other measures that are core to WPA’s mission.
  • Develop an assessment protocol to determine the feasibility and sustainability of programs as well as lead to more effective and efficient service delivery.
  • Analyze and assess programs based on data collected and implement corrective measures if required.
  • Provide regular programmatic reports for inclusion in board packages and presentations at board meetings.

Ongoing Quality Assurance and Contract Management

  • Supports fiscal and program operations in preparation of budgets, determination of allocations, budget modifications, and monitoring of expense reports.
  • With assistance from supporting staff, oversees quality management program to promote accuracy and completeness of electronic and manual documentation, continuing improvement of service delivery that reflects practice standards, compliance with funder and regulatory requirements, and outcomes consistent with the goals of clients and other stakeholders.
  • Provides direct supervision to Deputy Managing Director of Contract Management and Administration, who leads contract management, program monitoring, and quality improvement efforts and serves as liaison with contract managers at government funding agencies.
  • Oversees preparation of program modifications and corrective action plans to funders, as necessary.

Data Systems and Reporting Oversight

  • Coordinate and analyze the appropriate data to inform the programmatic and operational decision-making process. Use the existing Salesforce CRM platform to increase WPA's efficiency, transparency, and collaborative efforts among teams.
  • Manages relationship(s) with client information system software development/maintenance contractor.
  • Collaborates with the Program Operations staff and client data system contractor to lead continuing strategic development of client information system.
  • Leads assigned special projects, which may include but is not limited to new program implementation and client data system development.
  • Performs any other departmental or agency-related duties or special projects as directed by supervisor.

Qualifications

  • Master’s Degree in public administration, social work, public health, or other related field
  • At least 5 years of progressively responsible experience, or equivalent combination of education, in a nonprofit, government, or philanthropy, overseeing multiple programs or contracts ideally at a social justice organization.
  • Comprehensive working knowledge of program planning and execution, organizational structure, budgeting, administrative operations, and fundraising
  • Commitment to anti-racism.
  • Strong relationship builder with the ability to find common ground, build consensus and strengthen collaboration among diverse stakeholders
  • Demonstrated experience managing a high-performing team in a multi-site structure to include professional development and mentorship
  • Demonstrated ability to analyze and compile complex data for planning and reporting purposes
  • Excellent written and oral communication skills.
  • Demonstrated ability to meet deadlines and to prioritize multiple tasks appropriately.
  • Experience using Microsoft Office applications, including Word, Excel, and Outlook.
  • Experience developing programmatic budgets
  • Experience with government RFP processes
  • Experience with Salesforce or other CRM or EHR in client services context
  • Experience in social services, health, or criminal justice services programs supported by government contracts.
  • Excellent attention to detail and organizational skills

The expected salary range for this position is $125K-$135K. WPA offers a competitive benefits package and a generous time-off policy for full-time employees, including medical, dental, and vision insurance; pre-tax parking and transit benefits; and a time-off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

We are currently recruiting for a full-time Transitional Case Manager to work in our newest program, Women Thriving in Community (WTIC). The Transitional Case Manager conducts hybrid pre-release and post-release transitional planning services for women, including transgender women and others who may identify as non-binary or gender-non-conforming, leaving incarceration on Rikers Island; coordinates with on-island staff to finalize reentry plans and provide referrals for needed services in community; co-facilitates trauma-focused support and CBT groups as needed.

ESSENTIAL RESPONSIBILITIES

  • Conduct WPA-developed intake/assessment based off of Women’s Risk and Needs Assessment (WRNA) collaboratively with participants.
  • Establish and maintain collaborative working relationships with project partners including, but not limited to Department of Corrections, Correctional Health Services, and other DOC-contracted service providers on-island in order to facilitate referrals and access to eligible program participants, implementation of reentry plans, and transportation of participants from Rikers to community.
  • Provide trauma-responsive case management services, collaborating with participants to develop a reentry plan based on assessed needs and participant interests.
  • Co-facilitate trauma-focused support groups and other groups as needed.
  • Collaborate with Reentry Mentors to implement reentry plan and ensure immediate stabilizing supports are in place for the participant upon release from incarceration.
  • Support participant engagement in services, including referral to and follow-up with external providers in areas including but not limited to health & mental health, substance use treatment, parenting support, and educational programming
  • Maintain casework contact frequency appropriate to participants’ needs and consistent with WPA’s expectations of individualized, trauma-responsive case management.
  • Maintain physical participant files and documentation containing all essential participant materials including (but not limited to), copies of client identification, intake, progress notes, substance use treatment records, medical & mental health records, etc. of all activities in client files.
  • Document services in WPA’s electronic participant database.
  • Provide continuous feedback to the WTIC team during regular supervision and staff meetings.
  • Conduct other duties as assigned that are reflective of the mission of WPA and the program.

QUALIFICATIONS

  • BSW or comparable human-services related BA strongly preferred; will consider equivalent experience
  • Ability to obtain clearance for and willingness to travel to Rikers Island.
  • Experience working with populations impacted by the criminal legal system
  • Knowledge of trauma-responsive care and harm reduction
  • Experience facilitating groups and working knowledge of NYC housing options and entitlements
  • Experience working with and sensitivity to individuals with substance use and mental health diagnoses
  • Experience working in a prison, jail, or other correctional facility preferred, but not required.
  • Strong advocacy skills
  • Team Player
  • Bilingual English/Spanish a plus

The expected salary range for this position is $46K-$50K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

We are currently recruiting for a Youth & Family Services Coordinator to work in WPA’s Residential Services Unit at Sarah Powell Huntington House. The Children & Family Services Coordinator works closely with Case Managers and the residents of Sarah Powell Huntington House, a 28-unit transitional housing facility, to connect resident mothers and children to quality on-site and off-site services that support the care and development of each child and assists resident mothers to gain the parenting and independent living skills they need for independent living.

Responsibilities include (but are not limited to):

  • In collaboration with Case Managers, conduct needs assessments of children and family, and develop an individualized family/child plan that will help each mother to address the care and development of each child residing at SPHH.
  • Cultivate strong relationships and partnerships with outside daycare, parenting groups, community organizations, and local schools to provide quality services to SPHH children and mothers.
  • Work individually with mothers in their SPHH apartments and in the community to develop and enhance the parenting and independent living skills needed to build a strong, healthy family.
  • Model and teach parenting skills for SPHH clients, including education about prenatal care and the promotion of literacy and kindergarten readiness.
  • Assist families at intake in securing Day Care (vouchers and placement in local daycare) or pre-K.
  • Collaborate with Case Managers and on-site Department of Education staff in facilitating school enrollment.
  • Coordinate life skills training for working-age mothers to assist them in achieving and retaining employment and permanent housing.
  • Cultivate resources and link resident families to age-appropriate summer day camp programs and school holiday programs.
  • Regularly create and disseminate information to residents and Case Managers regarding on-site and local community-based developmentally appropriate education and recreation activities and opportunities available to resident mothers and children.
  • Coordinate occasional developmentally appropriate educational and play activities for resident children (and mothers where possible), including individual and group learning, free play, music and art, reading and storytelling, and cultural field trips for mostly pre-school aged children to promote the whole child's physical, social and emotional growth. Such activities may be conducted by the Children & Family Services Coordinator, other WPA staff, volunteers, or representatives from other agencies.
  • Meet regularly with other WPA staff to conduct case conferences related to the overall family’s needs.
  • Collaborate with Program Director and Development Department around Volunteer participation in events, special projects, and ongoing services for children in the facility.
  • Maintain accurate statistical records and case files, including drafting case/progress notes; assist with drafting reports for funders as needed.
  • Other duties as assigned by supervisor.

Qualifications:

  • Bachelor’s Degree or higher strongly preferred
  • Experience working with low-income children and parents, and demonstrated knowledge of early childhood development, family life cycle in children and families, successful parenting techniques, hygiene, nutrition, etc.
  • Ability to engage mothers in a constructive and non-judgmental fashion
  • Ability to engage children of various ages from toddlers to teens
  • Ability to model age-appropriate interaction with children of all ages
  • Knowledge of and ability to create linkages with quality community resources available to very young and school-age children
  • Ability to manage volunteers
  • Excellent interpersonal and communication skills with children, youth, and adults
  • Must have empathy and compassion for the client population served by the agency
  • Commitment to quality care and education of young children
  • Strong computer skills and excellent written communication ability required for communication with staff and for quantitative and qualitative program reporting
  • Must be able to regularly work some evening hours
  • Bilingual a plus
  • Experience in program design a plus
  • Must be organized and able to work in a diverse and multicultural environment
  • Valid NYS Driver’s License a plus
  • Ability to be screened and approved by the New York City Department of Investigations and New York State Central Registry

The expected salary range for this position is $42K-$45K. WPA offers a competitive benefits package and generous time-off policy, including medical, dental, and vision insurance; pre-tax parking and transit benefits; and a time-off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.