Careers

At WPA, you’re not just joining a team—you’re joining a mission.

As the nation’s oldest organization serving justice-impacted women, we’ve built a legacy of compassion, advocacy, and change.

We are a community of professionals who lead with purpose and care deeply about the individuals and families we support. Our staff bring integrity, empathy, and drive to their work—and we support them in return with a collaborative culture, strong benefits, and opportunities to grow. If you're looking for meaningful work in a supportive, equity-focused environment, WPA is the place for you.

View our open roles below.

Position Description:

A key thought partner to the CEO, the Chief Strategic Impact Officer (CSIO) will be responsible for driving the organization’s strategy, impact, and learning efforts across all program areas. This role ensures that our work is data-informed and aligned with our mission and values. The CSIO helps the organization stay focused on what matters most: deep, lasting community impact.

A critical member of the Executive Team, the CSIO will partner closely with the Chief Executive Officer, Chief Program Officer, and other senior leaders to set strategic priorities, strengthen systems for impact measurement, and tell the story of our work—both in numbers and narratives. The CSIO will lead impact measurement of WPA’s program model providing motivational and inspirational leadership to all organizational staff. A leader with a steady, objective presence and a commitment to continuous improvement, the ideal candidate thrives on analyzing complex information and ensuring processes are optimized for accuracy and efficiency, while also taking ownership, being results-driven, and delivering impact.

The CSIO will engage the Board of Directors under the direction of the CEO, providing reports at Board meetings. The CSIO will also engage with external partners and stakeholders to ensure that WPA’s impact is understood and known.

WPA seeks a CSIO that remains focused on the details necessary for success today (and tomorrow) to accomplish key strategic goals. The ideal candidate has an innovative and strategic approach to measurement, evaluation, learning, as well as policy and advocacy, motivates and leads a high-performing team, and effectively manages a variety of administrative and operational duties. The ideal candidate has superior leadership and decision-making skills and business acumen, excels at strategic thinking, is results driven and strong program management skills. This position consistently projects an enthusiastic, positive approach that contributes to a collegial and closely-knit organizational culture, both at the executive level as well as with the larger teams. The ideal candidate can work independently on projects from conception to completion, can successfully work under pressure, and handle confidential matters with discretion.

The ideal candidate has a minimum of ten (10) years of programming and management experience supervising teams. This candidate will also have extensive experience measuring and evaluating programs supported by government contracts and private funding, strategic implementation, thought leadership, and experience with Salesforce or other CRM or HER in client services context.

Essential Duties & Responsibilities:

Impact Measurement, Evaluation, and Learning 

  • In collaboration with programmatic and executive leadership and in alignment with organizational goals, develop and implement org-wide impact measurement frameworks grounded in both quantitative and qualitative methods.
  • Oversee data collection, analysis, and reporting to track outcomes across programs and initiatives.
  • Build organizational dashboards and KPIs to monitor progress toward programmatic, operational, and development goals.
  • Synthesize evaluation insights to inform strategic decision-making and improve program effectiveness.

Strategic Planning Implementation 

  • Lead research and analysis to conceptualize and prioritize new areas for programmatic expansion, innovation, and operational improvement aligned with WPA’s mission, goals, and theory of change.
  • Support the CEO in assessing risks, opportunities, and strategic pivots to drive CEO’s mission and organizational goals and priorities.
    • Facilitate cross-functional processes, helping to leverage synergies and facilitate alignment, learning, and impactful collaboration across teams through strategy implementation.
    • Translate strategic goals into clear, actionable initiatives across departments.

Narrative and Thought Leadership 

  • Lead research and analysis to conceptualize and prioritize new areas for programmatic expansion, innovation, and operational improvement aligned with WPA’s mission, goals, and theory of change.
  • Support the CEO in assessing risks, opportunities, and strategic pivots to drive CEO’s mission and organizational goals and priorities.
    • Facilitate cross-functional processes, helping to leverage synergies and facilitate alignment, learning, and impactful collaboration across teams through strategy implementation.
    • Translate strategic goals into clear, actionable initiatives across departments.

Stakeholder Engagement and Growth 

  • Forge and cultivate partner and stakeholder relationships to further organizational goals and amplify impact, collaborating with program and operations leadership to leverage CRM tools and sector networks.
  • Work closely with senior leadership to align impact storytelling with fundraising and public communications goals.
  • Craft and lead teamwork to submit new funding proposals and funder reports to execute on programmatic expansion priorities.
  • Represent WPA at conferences and events.

Organizational Leadership 

  • All members of the senior leadership team are expected to collaborate with the CPO, CFOO, CEO, and Directors on organizational strategy, priorities, and programmatic initiatives.
  • Lead and support resource planning and continuous improvement initiatives.
  • Positively shape organizational culture across all WPA operations. 
  • Supervise current team, while building out a future team to support departmental objectives.
  • Oversee all aspects of performance management throughout the employee lifecycle, integrating effective selection, retention, feedback, evaluations, coaching, development planning, and accountability to drive high performance and organizational consistency.

Qualifications:

Education/Certification Requirements

  • Bachelor's degree required; Master’s degree preferred.

Experience Required

  • 10+ years of senior management experience overseeing a team or department, preferably from a nonprofit organization, with the ability to lead research, measurement and evaluation functions.
  • Extensive experience measuring and evaluating programs supported by government contracts and private funding
  • Experience with strategic implementation and thought leadership
  • Experience with Salesforce or other CRM or HER (in client services context)
  • Experienced at driving organizational change and innovation initiatives, shifting culture, and building capacity among diverse stakeholder groups
  • Experience working with populations impacted by justice involvement, homelessness, trauma, or related challenges

Competencies

  • Has a deep passion for WPA's mission and vision to provide the services and support for women to shift resources from punishment to prevention, making incarceration of women obsolete.
  • Excellence in organizational management with the ability to coach senior-level staff to manage and develop high-performance teams and implement program strategies.
  • Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.
  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent writing and public speaking skills.
  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
  • Deep curiosity, humility, relationship-builder, integrity, positive attitude, mission-driven, and self-directed.
  • A commitment to the values of diversity, equity, inclusion, and belonging and passion for social justice and the organization’s greater mission.
  • Ability to exercise sound judgment, particularly in high-pressure or crisis situations.
  • Alignment with WPA’s vision to make incarceration obsolete by supporting women in their communities.
  • Supervise and support staff through regular check-ins, evaluations, and coaching.
  • Manage staff performance by setting expectations, providing feedback, and addressing challenges.
  • Foster a positive, inclusive team culture that supports professional growth, retention, and staff satisfaction.
  • Consistently projects an enthusiastic, positive approach that contributes to a collegial and closely-knit organizational culture, both at the executive level as well as with the larger teams.
  • Superior leadership and decision-making skills and business acumen.
  • Excels at strategic thinking, is results driven and strong program management skills.
  • Can work independently on projects from conception to completion, can successfully work under pressure, and handle confidential matters with discretion.

Position Details:

This is a full-time position. The Chief Strategic Impact Officer will report directly to the President/CEO. The ideal candidate should be prepared to spend 50-75% of the work week in office, on site.

Compensation, Perks & Benefits*:

Salary range is $165,000 - $175,000, commensurate with certifications, education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported. 

Health & Wellness

  • Health & Vision insurance
  • Employer-paid dental coverage
  • 100% premium paid Short- and Long-Term Disability
  • Paid family and medical leave
  • Access to an Employee Assistance Program (EAP)
  • Companywide Wellness Challenges

Time Off & Flexibility

  • 12 paid holidays, including a paid holiday week between Christmas and New Year’s
  • Floating holidays and Personal days
  • Hybrid work options for various roles

Financial Benefits

  • 403(b) retirement plan
  • Credit union membership options
  • Direct deposit and Brinks MoneyCard option
  • Tax-deferred commuting benefits via ThrivePass
  • 529 college savings plan
  • Flexible Spending Accounts (FSAs)
  • “Aspiring Professionals” Scholarship Program

Growth & Development

  • WPA University ~ Learning Management System (LMS) for on-demand learning
  • Internal & External training opportunities
  • CUNY sponsored scholarship to HSCAS for employee education

Extra Perks

  • Access to the “Alcott HR Marketplace” employee discount program
  • Milestone Celebrations & Awards

*Benefits eligibility may vary based on the number of hours worked.  

 

WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.

Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Chief Strategy & Impact Officer" in the subject line of your email.

Apply Today

Position Description:

Reporting to the Chief Program Officer, the Program Executive Assistant serves as a key strategic and operational partner supporting WPA’s housing, case management, and clinical programs. This role provides high-level administrative, project management, and coordination support to ensure the effective execution of program priorities and cross-functional initiatives.

The Program Executive Assistant anticipates needs, manages complex and competing priorities, and supports the coordination of internal and external stakeholders. Working closely with the CPO, program directors, and senior leadership, the role ensures alignment, follow-through, and timely execution of initiatives that advance WPA’s mission and organizational goals. This position requires discretion, sound judgment, strong organizational skills, and the ability to operate effectively in a fast-paced, mission-driven environment.

Essential Duties & Responsibilities:

Executive & Administrative Support

  • Provide comprehensive administrative support to the Chief Program Officer, including calendar management, meeting coordination, correspondence, and preparation of briefing materials.
  • Prepare presentations, reports, agendas, and background materials for internal meetings, external partners, and board-related engagements.
  • Serve as a primary liaison between the CPO and internal departments, senior leadership, board members, and external partners.
  • Maintain confidentiality and exercise discretion when handling sensitive, confidential, or time-sensitive information.
  • Support meeting follow-up, documentation, and action tracking to ensure timely execution of decisions.

Program & Project Coordination

  • Lead and coordinate special projects and cross-departmental initiatives as assigned by the CPO.
  • Develop project plans, timelines, and tracking tools to monitor progress and ensure deadlines are met.
  • Support implementation of strategic priorities across housing, case management, and clinical care programs.
  • Track deliverables, flag risks or delays, and support problem-solving to keep initiatives on course.
  • Facilitate communication and coordination across program teams to ensure alignment with organizational goals and priorities.

Operational & Strategic Support

  • Partner with the CPO to monitor key performance indicators, program outcomes, and operational deliverables.
  • Support internal processes related to program planning, evaluation, reporting, and documentation.
  • Assist with drafting, reviewing, and organizing program-related materials, including grant narratives, budgets, and impact reports.
  • Contribute to internal communications, team culture initiatives, and organization-wide meetings or events as needed.
  • Support documentation and systems that strengthen operational consistency and program effectiveness.

Relationship Management & Collaboration

  • Build strong, professional working relationships with program directors, managers, and cross-functional partners.
  • Support collaboration among teams by ensuring clear communication, alignment, and follow-through.
  • Represent the CPO and Programs Department professionally in internal and external interactions.
  • Promote a trauma-informed, respectful, and inclusive workplace culture aligned with WPA’s values.

Additional Responsibilities

  • Support department-wide initiatives and organizational priorities as needed.
  • Participate in cross-functional projects and contribute to continuous improvement efforts.
  • Perform other duties as assigned to support WPA’s mission and operational needs

Qualifications:

Education/Certification Requirements

  • Bachelor’s degree in nonprofit management, social work, public administration, communications, or a related field preferred.
  • An equivalent combination of education and relevant lived or professional experience in community-based or mission-driven work will be considered.

Experience Required

  • Minimum of 5 years of experience in an executive assistant, project management, or similar role, preferably within a nonprofit or social impact organization.
  • Demonstrated experience supporting senior leaders and managing complex schedules and priorities.
  • Proven ability to manage multiple projects simultaneously and meet deadlines.
  • Experience working in fast-paced, mission-driven environments with diverse stakeholders.

Competencies

  • Strong organizational, prioritization, and time-management skills with exceptional attention to detail.
  • Excellent written and verbal communication skills.
  • High emotional intelligence and interpersonal skills; able to work effectively with diverse teams and communities.
  • Sound judgment, discretion, and professionalism when handling confidential information.
  • Action-oriented, flexible, and adaptable in navigating changing priorities.
  • Strong commitment to diversity, equity, inclusion, and belonging, and to WPA’s mission and values.
  • Proficiency with Microsoft Office Suite, Outlook, Google Workspace, and project management tools (e.g., Asana, Trello, Monday.com).

Compensation, Perks & Benefits*:

Annual Salary: $75,000, commensurate with education and experience.

WPA offers a comprehensive benefits package including health insurance, employer-paid dental insurance, generous paid time off, paid holidays (including a paid holiday week between Christmas and New Year’s Day), 403(b), paid leave, and additional benefits such as:

Health & Wellness

  • Health & Vision insurance
  • Employer-paid dental coverage
  • 100% premium paid Short- and Long-Term Disability
  • Paid family and medical leave
  • Access to an Employee Assistance Program (EAP)
  • Companywide Wellness Challenges

Time Off & Flexibility

  • 12 paid holidays, including a paid holiday week between Christmas and New Year’s
  • Floating holidays and Personal days
  • Hybrid work options for various roles

Financial Benefits

  • 403(b) retirement plan
  • Credit union membership options
  • Direct deposit and Brinks MoneyCard option
  • Tax-deferred commuting benefits via ThrivePass
  • 529 college savings plan
  • Flexible Spending Accounts (FSAs)
  • “Aspiring Professionals” Scholarship Program

Growth & Development

  • WPA University ~ Learning Management System (LMS) for on-demand learning
  • Internal & External training opportunities
  • CUNY sponsored scholarship to HSCAS for employee education

Extra Perks

  • Access to the “Alcott HR Marketplace” employee discount program
  • Milestone Celebrations & Awards

*Benefits eligibility may vary based on the number of hours worked.  

WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.

Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Program Executive Assistant" in the subject line of your email.

Apply Today

Position Description:

The Recreation Coordinator, based within WPA’s Residential Services Unit at Sarah Powell Huntington House (a 28-unit Department of Homeless Services–funded transitional housing facility in the East Village, Manhattan), plays a key role in helping women and children transition from shelter to permanent housing.

The Recreation Coordinator works collaboratively with the Social Services and Residential teams to develop, organize, and facilitate a variety of recreational, educational, and wellness activities that promote social engagement, personal growth, and overall well-being among program participants. The Recreational Coordinator is responsible for designing both on-site and community-based programming that supports residents and families in achieving balance, stability, and an improved quality of life.

Responsibilities include maintaining monthly activity calendars, planning special events, community outings, and workshops, and partnering with local organizations to expand recreational opportunities. The Recreation Coordinator also monitors attendance, maintains activity supplies, and ensures that all programming aligns with individual service plans and program goals. Through consistent engagement and collaboration, the Recreational Coordinator fosters an inclusive, supportive, and enriching environment that encourages independence, creativity, and community connection.

Essential Duties & Responsibilities:

  • Collaborate with Case Managers to conduct needs assessments and develop individualized plans addressing each child’s care and development.
    Cultivate relationships with local daycare centers, parenting groups, community organizations, and schools to enhance services for residents.
  • Work individually with mothers to strengthen parenting and independent living skills.
  • Model and teach parenting skills, including prenatal education and early literacy.
    Assist families in securing daycare vouchers and placements.
  • Collaborate with Case Managers and Department of Education (DOE) staff to facilitate school enrollment.
  • Plan and implement educational and recreational programs, including summer and holiday activities that support children’s physical, social, and emotional growth.
  • Participate in case conferences to coordinate services and address family needs.
  • Coordinate volunteer participation in events, special projects, and ongoing services for children.
  • Schedule age-appropriate activities for small groups of children.
  • Maintain accurate statistical records and case files, including progress notes and reports for funders as needed.
  • Perform other duties or special projects as assigned by the supervisor or leadership.
  • Participate in required training sessions and ongoing professional development.
  • Perform other duties or special projects as assigned by supervisor or leadership.

Qualifications:

Education/Certification Requirements

  • Associate degree required; Bachelor’s degree preferred.
  • Comparable work experience may be considered in lieu of a degree.

Experience Required

  • Experience working with low-income children and families, with demonstrated knowledge of early childhood development, family life cycles, parenting techniques, hygiene, and nutrition.
  • Strong computer and written communication skills required for staff collaboration and reporting.
  • Bilingual proficiency a plus.
  • Experience in program design and implementation preferred.

Competencies

  • Effectively engages children and youth of all ages.
  • Builds positive, nonjudgmental relationships with parents.
  • Demonstrates empathy, compassion, and commitment to quality care and early education.
  • Excellent interpersonal and communication skills.
  • Highly organized, with strong time-management skills and the ability to manage multiple priorities.
  • Works independently while contributing to a collaborative team environment.
  • Demonstrates resourcefulness and problem-solving ability.
  • Ability to exercise sound judgment, particularly in high-pressure or crisis situations.
  • Commitment to confidentiality, cultural humility, and professional integrity.
  • Use sound judgment, especially in high-pressure or crisis situations.
  • Strong commitment to diversity, equity, inclusion, and belonging, with a passion for social justice.
  • Alignment with WPA’s mission to make incarceration obsolete by supporting women in their communities.
  • Must be eligible for screening and clearance by the NYC Department of Investigation and the NYS Central Registry.

Compensation, Perks & Benefits*:

Salary range is $27.47/hour commensurate with certifications, education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported. 

Health & Wellness

  • Health & Vision insurance
  • Employer-paid dental coverage
  • 100% premium paid Short- and Long-Term Disability
  • Paid family and medical leave
  • Access to an Employee Assistance Program (EAP)
  • Companywide Wellness Challenges

Time Off & Flexibility

  • 12 paid holidays, including a paid holiday week between Christmas and New Year’s
  • Floating holidays and Personal days
  • Hybrid work options for various roles

Financial Benefits

  • 403(b) retirement plan
  • Credit union membership options
  • Direct deposit and Brinks MoneyCard option
  • Tax-deferred commuting benefits via ThrivePass
  • 529 college savings plan
  • Flexible Spending Accounts (FSAs)
  • “Aspiring Professionals” Scholarship Program

Growth & Development

  • WPA University ~ Learning Management System (LMS) for on-demand learning
  • Internal & External training opportunities
  • CUNY sponsored scholarship to HSCAS for employee education

Extra Perks

  • Access to the “Alcott HR Marketplace” employee discount program
  • Milestone Celebrations & Awards

*Benefits eligibility may vary based on the number of hours worked.  

 

WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.

Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Recreation Coordinator" in the subject line of your email.

Apply Today

Position Description:

The Case Manager for WPA’s RISE Permanent Supportive Housing Program is responsible for providing timely, comprehensive care and support to justice-involved women and their families. Grounded in a holistic and resident-centered approach, the Case Manager addresses tenant needs, coordinates service referrals, and collaborates with internal staff and community partners to ensure consistent, high-quality programming. This role plays a key part in developing and sustaining a positive, supportive environment for tenants, staff, and the broader community by fostering respectful relationships and ensuring responsive, high-quality services. Responsibilities include conducting swift and accurate screenings of prospective tenants, maintaining ongoing follow-up, and ensuring that all applications are completed and submitted in a timely manner. This is a hybrid position requiring a minimum of three in-person days per week, with flexibility based on the program needs.

Essential Duties & Responsibilities:

  • Conduct a minimum of 2 monthly resident check-ins, including at least one in-person meeting
  • Provide direct resident services including engagement, intake, assessment, service plan development, referrals, advocacy, counseling, and follow-up
  • Refer residents to appropriate internal and external support services, such as education, employment, pantry, etc., to meet the goals and needs of the resident’s service plan
  • Develop individualized, holistic service plans that reflect each resident’s goals, needs, and strengths
  • Assist in building a strong community and community programming by helping to plan and host monthly social events and similar programming that fosters peer connection, engagement, and a sense of belonging
  • Maintain accurate and organized tenant records, and ensure all documentation is completed in a timely manner and in compliance with agency and funder standards
  • Respond to resident emails and inquiries promptly and address resident needs in a timely and respectful manner
  • Attend weekly team meetings, case conferences, and scheduled supervision session
  • Serve as a liaison with external providers, community partners, and funders to support coordinated service delivery
  • Build trusting, supportive, collaborative relationships with tenants rooted in respect, empowerment, and cultural humility
  • Collaborate across WPA programs to ensure coordinated, respectful, and comprehensive support for women and their families
  • Adhere to all applicable policies and procedures, including DHS shelter guidelines, safety protocols, confidentiality standards, and HIPAA privacy and security regulations
  • Participate in all required training sessions and ongoing professional development, including but not limited to trauma-informed care, housing, and social justice
  • Hybrid position, responsible for attending a minimum of three in-person days per week, with flexibility based on program needs. Occasional evening or weekend hours may be required to attend community events, support tenants, or participate in team activities
  • Perform additional duties or special projects assigned by supervisor or leadership

Qualifications:

Education/Certification Requirements

  • B.A. in Social Work, Human Services, Psychology, or related field preferred
  • CPR/First Aid Certification preferred

Experience Required

  • 2+ years of documented experience in case management, preferably working with individuals who have lived-experience and/or trauma-impacted populations
  • Experience in Motivational Interviewing, Crisis de-escalation and Trauma-Informed Care
  • Experience working with individuals impacted by substance use, incarceration, HIV/AIDS, mental health challenges, domestic violence, and/or communication barriers
  • Familiarity with government-sponsored benefits (HRA, SNAP, SSI/SSD, etc.) and criminal justice system navigation is strongly preferred
  • Experience with electronic record keeping, preferably Salesforce
  • Bilingual Spanish/English preferred

Competencies

  • Demonstrate ability to build trust and maintain culturally responsive, nonjudgemental communication with tenants, rooted in empathy, active listening and emotional attune
  • Demonstrates strong assessment and engagement skills, with the ability to quickly build trust and rapport across a diverse resident population
  • Contribute creative, resident-centered ideas that support a safe, welcoming, supportive and empowering environment for our residents
  • Exercises sound judgment and quick decision-making, particularly in high-pressure or crisis situations.
  • Proficient in Microsoft 365, including Outlook, Word, and Excel
  • Knowledgeable in trauma-informed care, harm-reduction strategies, and resident-centered practices.
  • Communicates clearly and professionally, both verbally and in writing,skilled in accurate documentation and case notetaking
  • Highly organized, detail-oriented, and able to manage competing priorities and tight deadlines
  • Maintains confidentiality and handles sensitive resident information with discretion and professionalism
  • Demonstrates cultural awareness and sensitivity to racial, gender, and socioeconomic issues impacting justice-involved women
  • Strongly aligned with WPA’s mission and committed to serving underserved communities

Compensation, Perks & Benefits*:

Salary range is $35.71/hour commensurate with certifications, education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported. 

Health & Wellness

  • Health & Vision insurance
  • Employer-paid dental coverage
  • 100% premium paid Short- and Long-Term Disability
  • Paid family and medical leave
  • Access to an Employee Assistance Program (EAP)
  • Companywide Wellness Challenges

Time Off & Flexibility

  • 12 paid holidays, including a paid holiday week between Christmas and New Year’s
  • Floating holidays and Personal days
  • Hybrid work options for various roles

Financial Benefits

  • 403(b) retirement plan
  • Credit union membership options
  • Direct deposit and Brinks MoneyCard option
  • Tax-deferred commuting benefits via ThrivePass
  • 529 college savings plan
  • Flexible Spending Accounts (FSAs)
  • “Aspiring Professionals” Scholarship Program

Growth & Development

  • WPA University ~ Learning Management System (LMS) for on-demand learning
  • Internal & External training opportunities
  • CUNY sponsored scholarship to HSCAS for employee education

Extra Perks

  • Access to the “Alcott HR Marketplace” employee discount program
  • Milestone Celebrations & Awards

*Benefits eligibility may vary based on the number of hours worked.  

 

WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.

Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Case Manager, The Rise (FT)" in the subject line of your email.

Apply Today

Position Description:

The Case Manager for WPA’s RISE Permanent Supportive Housing Program is responsible for providing consistent, personalized support to a shared caseload of justice-involved women and their families. With a focus on building trust and maintaining accurate documentation, the Case Manager will promote long-term stability by connecting residents to impactful services. This role plays an important part in ensuring tenants feel supported through timely, trauma-informed care.

While this role is primarily in office, hybrid scheduling may be considered based on individual circumstances and program needs.

Essential Duties & Responsibilities:

  • Conduct a minimum of 2 monthly resident check-ins, including at least one in-person meeting.

  • Assist with developing thoughtful service plans and provide warm referrals to internal and external providers.

  • Support the coordination of lease renewals, tenant screenings, and required documentation.

  • Maintain clear and timely case notes in Salesforce, documenting all tenant interactions within 48 hours.

  • Attend weekly team meetings, case conferences, and scheduled supervision sessions.

  • Build trusting, supportive, collaborative relationships with tenants rooted in respect, empowerment, and cultural humility.

  • Provide ongoing support to the full-time RISE Case Manager, including assistance with monthly tenant socials and programming for The Rise.

  • Collaborate across WPA programs to ensure coordinated, respectful, and comprehensive support for women and their families, including community partners

  • Adhere to all applicable policies and procedures, including DHS shelter guidelines, safety protocols, confidentiality standards, and HIPAA privacy and security regulations.

  • Participate in all required training sessions and ongoing professional development.

  • This is a part-time, primarily in-person position. Hybrid scheduling may be considered based on individual circumstances and program needs. Occasional evening or weekend hours may be required to attend community events, support tenants, or participate in team activities.

  • Perform additional duties or special projects assigned by supervisor or leadership.

Qualifications:

Education/Certification Requirements

  • B.A. in Social Work, Human Services, Psychology, or related field preferred
  • CPR/First Aid Certification preferred

Experience Required

  • 2+ years of documented experience in case management, preferably working with individuals who have lived-experience and/or trauma-impacted populations
  • Experience with electronic record keeping, preferably Salesforce
  • Bilingual Spanish/English preferred

Competencies

  • Demonstrate ability to build trust and maintain culturally responsive, nonjudgemental communication with tenants, rooted in empathy, active listening and emotional attune
  • Strong working knowledge of WPA’s mission, values, and trauma-informed approaches
  • Ability to manage documentation and follow through in a fast-paced environment
  • Contribute creative, resident-centered ideas that support a safe, welcoming, supportive and empowering environment for our residents.
  • Demonstrates strong assessment and engagement skills, with the ability to quickly build trust and rapport across a diverse resident population
  • Proficient in Microsoft 365, including Outlook, Word, and Excel.
  • Communicates clearly and professionally, both verbally and in writing, skilled in accurate documentation and case notetaking
  • Highly organized, detail-oriented, and able to manage competing priorities and tight deadlines
  • Maintains confidentiality and handles sensitive resident information with discretion and professionalism
  • Demonstrates cultural awareness and sensitivity to racial, gender, and socioeconomic issues impacting justice-involved women
  • Strongly aligned with WPA’s mission and committed to serving underserved communities

Compensation, Perks & Benefits*:

Salary range is $35.71/hour commensurate with certifications, education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported. 

Health & Wellness

  • Health & Vision insurance
  • Employer-paid dental coverage
  • 100% premium paid Short- and Long-Term Disability
  • Paid family and medical leave
  • Access to an Employee Assistance Program (EAP)
  • Companywide Wellness Challenges

Time Off & Flexibility

  • 12 paid holidays, including a paid holiday week between Christmas and New Year’s
  • Floating holidays and Personal days
  • Hybrid work options for various roles

Financial Benefits

  • 403(b) retirement plan
  • Credit union membership options
  • Direct deposit and Brinks MoneyCard option
  • Tax-deferred commuting benefits via ThrivePass
  • 529 college savings plan
  • Flexible Spending Accounts (FSAs)
  • “Aspiring Professionals” Scholarship Program

Growth & Development

  • WPA University ~ Learning Management System (LMS) for on-demand learning
  • Internal & External training opportunities
  • CUNY sponsored scholarship to HSCAS for employee education

Extra Perks

  • Access to the “Alcott HR Marketplace” employee discount program
  • Milestone Celebrations & Awards

*Benefits eligibility may vary based on the number of hours worked

 

WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.

Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Case Manager, The Rise (FT)" in the subject line of your email.

Apply Today

Position Description:

The Resident Monitor (Part-time) plays a key role in the daily operations of WPA’s 28-family shelter for women and children, which serves individuals with and without involvement in the criminal legal system. Located in Manhattan and funded by the Department of Homeless Services (DHS), the shelter relies on RMs to help maintain a safe, secure, and supportive environment for residents, staff, and visitors.

Resident Monitors (Part-time) oversee building access, conduct safety walkthroughs, respond to emergencies, and help de-escalate crisis situations as needed. They work directly with families to support independent living goals, model positive daily routines, and reinforce life skills that promote long-term stability. This role also involves documenting activity, upholding confidentiality standards, and ensuring compliance with city and state safety protocols. It is ideal for someone who is reliable, adaptable, tech-savvy, and committed to working collaboratively in a mission-driven shelter environment.

Responsibilities:

  • Provide general clerical support, including answering phone inquiries, data entry, light typing, filing, and sorting mail.
  • Monitor all individuals entering and exiting the building, document activity in the internal communication log.
  • Support client check-in, assess general behavior and well-being, and report concerns as needed.
  • Conduct daily safety walkthroughs and monitor live camera feeds to ensure site safety.
  • Assist in delivering on-site recreational and community-building activities for residents.
  • Conduct periodic emergency fire drills under the direction of the Residential Support Specialist
  • Intervene and de-escalate crisis situations as they arise to maintain a safe and stable environment.
  • Adhere to all DHS policies, shelter procedures, and safety protocols.
  • Ensure compliance with 42 CFR confidentiality standards and HIPAA privacy and security regulations.
  • Participate in required training sessions and ongoing professional development as directed.
  • Perform additional duties or special projects assigned by supervisor or leadership.

Qualifications:

Education/Certification Requirements

  • High school diploma or GED preferred; additional education a plus.
  • Current New York State Security Guard License required.
  • Possession of FDNY Fire Safety Coordinator for Shelters (F-80) and FDNY Fire Guard (F-02) certifications—or ability to obtain both within 90 days of hire.
  • Certified in First Aid and CPR—or able to obtain certification shortly after hire.

Experience Required

  • 2+ years of documented experience in a relevant human services setting.
  • Experience working with individuals impacted by substance use, incarceration, HIV/AIDS, mental health challenges, domestic violence, and/or communication barriers.
  • Experience using the CARES database a plus.

Competencies  

  • Ability to assess situations quickly and apply sound judgment, especially in high-pressure or crisis scenarios.
  • Strong interpersonal skills and the ability to build rapport with a diverse client population.
  • Excellent verbal and written communication skills; accurate documentation and note-taking abilities.
  • Computer literacy or willingness to learn new systems; CARES database knowledge is a plus.
  • Understanding of professional boundaries and ability to navigate transference issues appropriately.
  • Organized, detail-oriented, and process-driven; able to manage conflicting priorities and deadlines.
  • Maintains confidentiality and handles sensitive resident information with discretion and professionalism.
  • Demonstrates cultural awareness and sensitivity to racial, gender, and socioeconomic issues impacting justice-involved women.
  • Strongly aligned with WPA’s mission and committed to serving underserved communities.

Compensation, Perks & Benefits*: 

Salary range is $20/hour commensurate with certifications, education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported. 

Health & Wellness

  • Health & Vision insurance
  • Employer-paid dental coverage
  • 100% premium paid Short- and Long-Term Disability
  • Paid family and medical leave
  • Access to an Employee Assistance Program (EAP)
  • Companywide Wellness Challenges

Time Off & Flexibility

  • 12 paid holidays, including a paid holiday week between Christmas and New Year’s
  • Floating holidays and Personal days
  • Hybrid work options for various roles

Financial Benefits

  • 403(b) retirement plan
  • Credit union membership options
  • Direct deposit and Brinks MoneyCard option
  • Tax-deferred commuting benefits via ThrivePass
  • 529 college savings plan
  • Flexible Spending Accounts (FSAs)
  • “Aspiring Professionals” Scholarship Program

Growth & Development

  • WPA University ~ Learning Management System (LMS) for on-demand learning
  • Internal & External training opportunities
  • CUNY sponsored scholarship to HSCAS for employee education

Extra Perks

  • Access to the “Alcott HR Marketplace” employee discount program
  • Milestone Celebrations & Awards

*Benefits eligibility may vary based on the number of hours worked

 

WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.

Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Resident Monitor, SPHH (Part-time)” in the subject line of your email.

Apply Today

Position Description:

The Custodian plays an essential role in the daily, orderly operation of WPA’s Manhattan-based family shelter. This position is responsible for routine cleaning, basic maintenance, and ensuring that all spaces are safe, sanitary, and welcoming for staff and residents. The schedule for this position includes four (4) weekdays and one (1) weekend day per week.

The Custodian will work closely with Social Services and Security staff, as well as the facility’s Maintenance Mechanic, to support smooth shelter operations. The ideal candidate is organized, dependable, adaptable, and team-oriented, with a commitment to maintaining a safe and healthy environment for families residing in temporary shelter.

Essential Duties and Responsibilities:

  • Perform daily cleaning and sanitation of dormitories, restrooms, offices, hallways, common areas, and building entrances to ensure a safe, orderly, and welcoming environment.
  • Collect, remove, and properly dispose of garbage; sort and discard recyclables in accordance with building policies and NYC Department of Sanitation regulations.
  • Complete routine maintenance tasks including painting, patching, simple carpentry, and adjusting basic fixtures in coordination with the Facilities Maintenance Mechanic.
  • Regularly monitor the facility to identify, report, and help address needed or anticipated repairs.
  • Complete preventive maintenance checklists and scheduled tasks as directed by supervisor.
  • Assist in preparing the facility for inspections by DHS, OTDA, FDNY, DOHMH, DOB, and other regulatory agencies.
  • Maintain inventory of cleaning products and paper goods; request replenishments to ensure supplies remain stocked.
  • Load, unload, and distribute equipment and supplies throughout the facility.
  • Accept and verify deliveries of equipment and supplies, ensuring accurate documentation and providing receipts to supervisor.
  • Arrange furniture, equipment, and program space as needed for resident and staff use.
  • Escort outside contractors, inspectors, and visitors throughout the building as directed by supervisor.
  • Collaborate closely with Program and Security staff to address maintenance needs and ensure smooth daily operations.
  • Participate in required training sessions and ongoing professional development.
  • Perform other duties or special projects as assigned by supervisor or leadership.

Qualifications: 

Education/Certification Requirements

  • High school diploma or GED required.
  • Trade school or formal training in building maintenance and repairs preferred.
  • Valid driver’s license and excellent driving record preferred.

Experience Required

  • Experience in facility cleaning, general maintenance, and repairs.
  • Basic skills in plumbing, electrical, carpentry, drywall, painting, and other related trades a plus.
  • Prior experience working with diverse populations, including individuals impacted by substance abuse, incarceration, HIV/AIDS, mental health, and domestic violence, preferred.
  • Bilingual English/Spanish strongly preferred but not required.

Competencies

  • Experience in facility cleaning, general maintenance, and repairs.
  • Ability to handle physical tasks such as lifting, carrying, and moving heavy items, as well as prolonged standing, stair climbing, and ladder use.
  • Ability to communicate clearly and effectively, both verbally and in writing.
  • Strong interpersonal skills with the ability to work independently and as part of a team.
  • Excellent communication and customer service skills when engaging with staff and residents.
  • Demonstrated empathy and compassion for the client population served by WPA.
  • Reliable, adaptable, and attentive to detail in completing maintenance and custodial tasks.
  • Ability to exercise sound judgment, particularly in high-pressure or crisis situations.
  • Strong commitment to diversity, equity, inclusion, and belonging, with a passion for social justice.
  • Commitment to confidentiality, cultural humility, and professional integrity.  
  • Alignment with WPA’s vision to make incarceration obsolete by supporting women in their communities.

Compensation, Perks & Benefits*: 

Salary range is $20/hour commensurate with certifications, education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported. 

Health & Wellness

  • Health & Vision insurance
  • Employer-paid dental coverage
  • 100% premium paid Short- and Long-Term Disability
  • Paid family and medical leave
  • Access to an Employee Assistance Program (EAP)
  • Companywide Wellness Challenges

Time Off & Flexibility

  • 12 paid holidays, including a paid holiday week between Christmas and New Year’s
  • Floating holidays and Personal days
  • Hybrid work options for various roles

Financial Benefits

  • 403(b) retirement plan
  • Credit union membership options
  • Direct deposit and Brinks MoneyCard option
  • Tax-deferred commuting benefits via ThrivePass
  • 529 college savings plan
  • Flexible Spending Accounts (FSAs)
  • “Aspiring Professionals” Scholarship Program

Growth & Development

  • WPA University ~ Learning Management System (LMS) for on-demand learning
  • Internal & External training opportunities
  • CUNY sponsored scholarship to HSCAS for employee education

Extra Perks

  • Access to the “Alcott HR Marketplace” employee discount program
  • Milestone Celebrations & Awards

*Benefits eligibility may vary based on the number of hours worked

 

WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.

Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Custodian, SPHH (Full-time)” in the subject line of your email.

Apply Today

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