Careers at WPA

WPA is a New York City based not-for-profit that prioritizes trauma-informed care to promote healing that supports vulnerable women and their children navigating incarceration and homelessness, providing them stability, security, support and hope that opens the door to their limitless future. Our mission is to support systems involved women as they navigate their journey towards freedom, safety, and independence, and we strive to create a diverse team that delivers outstanding services.

We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect.

Work Location:  WPA’s Brooklyn Community Office in East New York as well as catchment areas in East Harlem, South Bronx, and other NYC neighborhoods with high rates of overdose deaths.

Position Overview:

The Spanish/English Bilingual Community Outreach Worker (CW)’s primary focus will be to conduct outreach and education with individuals, especially women, who use a range of non-opioid drugs (including cocaine or crack, methamphetamine, ketamine, and pressed pills from non-medical sources) in order to increase awareness of fentanyl in the illicit drug supply and provide fentanyl test strips and overdose prevention training.

Duties:

  • Conduct outreach in the street, community gathering spaces (parks, areas with public restrooms) and venues that people who use drugs patronize (social clubs, community centers, bodegas, salons, restaurants/bars, places of worship, laundromats, check-cashing facilities, etc).
  • Develop and maintain a schedule of regular street outreach stops while remaining flexible (hours of outreach will be non-traditional hours: nights & weekends)
  • Distribute fentanyl test strips and naloxone kits to prevent and reverse opioid overdose by providing group & individual training on their correct uses.
  • Provide brief, basic harm reduction education to individuals who use drugs to prevent fatal overdose (mixing drugs, tolerance, using alone, etc)
  • Provide information on and if requested, connect individuals to medical and other needed services, occasionally accompanying individuals as needed.
  • Complete reporting forms correctly & timely following each individual distribution of FTS and/or naloxone.
  • Maintain ongoing communication and regular check-ins with supervisor.
  • Follow safety protocols while conducting outreach activities.

Qualifications:

  • Must be bilingual Spanish/English
  • Experience conducting outreach to hard to reach & marginalized populations (homeless individuals, people who use drugs, sex workers, and individuals with mental health challenges)
  • History of working in substance abuse treatment and/or prevention settings a plus
  • Clear understanding of and commitment to harm reduction
  • Ability to maintain a non-judgmental attitude towards individuals who use drugs
  • Ability to maintain complete and accurate documentation
  • Ability to work flexible, nontraditional hours: nights, weekends, etc.
  • Participate in regular supervision, team meetings, and trainings as assigned
  • People with lived experience are encouraged to apply

POSITION OVERVIEW

The Survivor’s Advocacy Project (SAP) works to support the under-served population of survivors of gender-based violence charged with crimes of survival detained on Rikers Island.

The ideal candidate will administer initial screenings to eligible women detained at Rikers to identify customized supports and advocate for their release. The ideal candidate will support women in their self-advocacy, utilize various communication strategies (i.e., detailed support letters that illustrate history of trauma and/or any victimization triggered by current charges), assisting women in preparing for proffer meetings at DA offices, and partnering with court stakeholders.

The ideal candidate has a minimum of three (3) years’ experience in social services, public health, or criminal justice services programs.

DUTIES: Responsibilities will include (but are not limited to):

  • Regular site visits (at least 2 times a week) to the Rose M. Singer facility at Rikers Island to conduct initial assessments on new participants and provide follow up to existing participants
  • Work collaboratively with participants’ legal teams and key legal stakeholders to advocate for participant’s participation in release and/or advocacy plan
  • Accompany clients to (virtual) court appearances and other court mandated appearances for emotional support
  • Write detailed, individualized advocacy letters
  • Assist participants in accessing other needed services through referral, advocacy with providers, and, as needed, field escort.
  • Document all activities with, and on behalf of, enrolled clients in WPA’s electronic database on a weekly basis
  • Prepare for and actively participate in weekly supervision and staff meetings

Qualifications should include, but are not limited to:

  • A keen perception of the racial, gender, and socioeconomic dynamics of underserved communities, the challenges navigating the experiences of incarceration and/or homelessness, and government sponsored benefits available for support.
  • Familiarity with issues facing systems involved women, especially survivors of gender-based violence.
  • Must be organized, detail oriented and a self-starter with the ability to work autonomously and possess an entrepreneurial drive while flexible enough to work within a team.
  • Excellent communication skills – verbally and in writing.
  • Demonstrated ability to handle multiple priorities simultaneously.
  • Strong written and oral communication skills.
  • Demonstrated analytic skills and problem-solving capacity.
  • Demonstrated ability to meet deadlines and to prioritize multiple tasks appropriately.
  • Experience using Microsoft Office applications, including Word, Excel, and Outlook
  • At least three (3) years of relevant experience in criminal justice, social work, public health, or related field preferred.

Position Details:

This is a full-time position. The Case Manager reports to the Program Director. Currently, work is performed remotely, but the ideal candidate should be prepared to spend 1-2 days at the Brooklyn Office site. The ideal candidate will be able to provide his/her own transportation. Reimbursement for certain business travel is included.

Compensation:

WPA offers a competitive benefits package including health insurance, 403(b) and paid leave.

WPA strongly values diversity and inclusivity in the workplace. WPA is an equal opportunity

employer and does not discriminate based on race, creed, color, religion, gender, gender identity, sexual orientation, national origin, marital status, religious or political affiliation or any other classification considered discriminatory under applicable law. Individuals with criminal justice involvement are strongly encouraged to apply.

To Apply: Send a cover letter and resume to jobs@wpaonline.org. For best consideration, please submit application materials no later than and include “Case Manager, Survivors Advocacy Project” in the subject line.

We are currently recruiting for a full-time Employment Case Manager to work in our Workforce Development & Employment Services department. The Employment Case Manager is responsible for promoting overall work readiness and recidivism risk reduction by providing individual case planning and group based vocational services to women recently released from or at risk of returning to Rikers Island.

Essential Responsibilities:

  • Administer screening, intake, and assessment instruments to determine program eligibility and identify service needs
  • Collaborate with participants to develop service plans and goals responsive to identified needs
  • Complete job-readiness assessments and explore career interests/opportunities with incoming and enrolled participants
  • Assist in the facilitation of employment focused groups and stand-alone job-readiness workshops
  • Partner with Employment Specialist to assist participants in connecting to employment opportunities, based on assessed interests, skills and experience
  • Maintain casework contact frequency appropriate to the participant’s needs, and consistent with WPA’s expectations of case planning services
  • Help participants access other needed services through referrals, advocacy with providers, and, as needed, field escort
  • Document all activities with, and on behalf of enrolled participants in WPA’s electronic database
  • Maintain paper case files containing all essential participant materials including (but not limited to), copies of participant identification, intake, risk and needs assessment, progress notes, substance use treatment records, medical/mental health records, employment records, etc.
  • As appropriate, participate in case coordination efforts with Manager of Workforce Development, other appropriate WPA staff and external providers to ensure consistent service delivery and participant success
  • Prepare for and actively participate in weekly supervision and staff meetings
  • Perform any other department or agency related duties or special projects as negotiated with supervisor

Qualifications include, but are not limited to:

  • BSW or comparable human-services related BA strongly preferred; will consider equivalent experience
  • At least 2 years of documented relevant human services experience, employment focus preferred
  • Strong assessment and engagement skills essential
  • Familiarity with government sponsored benefits and criminal legal system issues helpful
  • Excellent written and verbal skills
  • Experience with office computer applications required
  • Bilingual Spanish/English a plus
  • Qualified applicants with lived criminal legal system experience are welcome and encouraged to apply

The expected salary range for this position is $46K-$50K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

Resident Monitors are responsible for maintaining a safe and pleasant environment at WPA’s residential locations for residents, staff, and visitors, as well as monitoring day-to-day operations of the reception area.

Responsibilities include (but are not limited to):

  • Monitor all residents and staff entering and leaving the building.
  • Log in communications book all activities including package deliveries, arrivals, and departures.
  • Conduct safety walk-throughs.
  • Diffuse crisis situations.
  • Monitor participant visitation.
  • Alert clinical staff via log of any challenging or unhealthy participant behavior.
  • Provide clerical support including telephone inquiries, data entry, light typing, filing, and sorting of mail.
  • Review participant’s belongings upon admission to the residence.
  • Distribute MetroCards and reconcile petty cash.
  • Assist in the facilitation of fire drills.
  • Perform any other department or agency-related duties or special projects as directed by supervisor.

Qualifications:

  • NY State Security License
  • Certificate in First Aid, CPR, and fire safety or ability to obtain certificate.
  • Excellent interpersonal skills.
  • Bilingual English-Spanish proficiency a plus.
  • Good documentation skills.
  • Computer literate or willingness to learn.
  • Ability to distinguish boundary and transference challenges with participants.
  • Ability to interact with a diverse population challenged by issues such as substance use, HIV/AIDS, mental health, and communication barriers.

The starting salary for this position is $15/hour. WPA offers a competitive benefits package and a generous time off policy for full-time employees, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.

We are currently recruiting for a full-time Senior Case Manager to work in our Transitional Services department. The Senior Case Manager assists with hybrid pre-release and post-release transitional planning services for women, including transgender women and others who may identify as non-binary or gender-non-conforming, leaving incarceration on Rikers Island; coordinates with on-island staff to finalize reentry plans and provide referrals for needed services in community. In addition to, providing day-to-day support and guidance to Case Management staff in our Transitional Services program. Assists with intake, assessment, and support for enrolled clients. Assists program staff in the co-facilitates trauma-focused support and job-readiness group interventions as needed.

Essential Responsibilities

  • Establish and maintain collaborative working relationships with project partners including, but not limited to Department of Corrections, Correctional Health Services, and other DOC-contracted service providers on-island in order to facilitate referrals and access to eligible program participants, implementation of reentry plans, and transportation of participants from Rikers to community.
  • Provide trauma-responsive case management services, collaborating with participants to develop a reentry plan based on assessed needs and participant interests.
  • Collaborate with Reentry Mentors to implement reentry plan and ensure immediate stabilizing supports are in place for the participant upon release from incarceration.
  • Support participant engagement in services, including referral to and follow-up with external providers in areas including but not limited to health & mental health, substance use treatment, parenting support, and educational programming.
  • Carry a specialized caseload of participants with considerable work experience, limited-service needs, and an immediate need for job placement.
  • Assist in maintaining partnerships with employers deemed well suited for participant needs.
  • Work collaboratively with program staff to ensure optimal placement of participants in internships, apprenticeships, and employment.
  • Assist Program Director in managing new referrals and corresponding with referral sources.
  • Conduct initial screenings for the unit, and refer clients to assigned Case Management staff, as appropriate.
  • Collaborate with Case Managers to assist clients in accessing other needed services through referrals, advocacy with providers, and, as needed, field escort.
  • Work collaboratively with Case Managers to support the provision of incentives for clients as they progress towards their independent living goals and program milestones.
  • Coordinate with program staff and case managers from other WPA programs to track progress for co-enrolled clients.
  • As appropriate, participate in case coordination efforts with Program Director, other appropriate WPA staff and external providers to ensure consistent service delivery and participant success.
  • Assist Program Director in facilitating participant case conferences and provide continuous feedback to the Transitional services team during regular supervision and staff meetings.
  • Provide caseload coverage as needed, including participation in field visits to employer partner sites and client worksites.
  • Document services in WPA’s electronic participant database.
  • Assist Program Director in ensuring timely submission of reporting and billing documentation.
  • Provide case consultation and training to staff and stakeholders on working with survivors of trauma and other forms of victimization.
  • Conduct other duties as assigned that are reflective of the mission of WPA and the program.

Qualifications

  • BSW or comparable human-services related BA strongly preferred; will consider equivalent experience
  • Ability to obtain clearance for and willingness to travel to Rikers Island.
  • Experience working with populations impacted by the criminal legal system
  • Experience facilitating groups and working knowledge of NYC housing options and entitlements
  • Experience working with and sensitivity to individuals with substance use and mental health diagnoses
  • Experience working in a prison, jail, or other correctional facility preferred, but not required.
  • Experience in workforce development programs serving marginalized participants is preferred
  • Familiarity with cognitive behavioral interventions and/or group facilitation experience using a standardized curriculum strongly preferred
  • Leadership experience preferred
  • Strong advocacy skills
  • Strong interpersonal and verbal/written communication skills
  • Experience with office computer applications required
  • Bilingual Spanish/ English a plus

The expected salary range for this position ranges from $56,000-$58,000. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

If you are interested in applying for this position, please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include  “Transitional Senior Case Manager" in the subject line of your email.

We are currently recruiting for a full-time Transitional Case Manager to work in our newest program, Women Thriving in Community (WTIC). The Transitional Case Manager conducts hybrid pre-release and post-release transitional planning services for women, including transgender women and others who may identify as non-binary or gender-non-conforming, leaving incarceration on Rikers Island; coordinates with on-island staff to finalize reentry plans and provide referrals for needed services in community; co-facilitates trauma-focused support and CBT groups as needed.

ESSENTIAL RESPONSIBILITIES:

  • Conduct WPA-developed intake/assessment based off of Women’s Risk and Needs Assessment (WRNA) collaboratively with participants.
  • Establish and maintain collaborative working relationships with project partners including, but not limited to Department of Corrections, Correctional Health Services, and other DOC-contracted service providers on-island in order to facilitate referrals and access to eligible program participants, implementation of reentry plans, and transportation of participants from Rikers to community.
  • Provide trauma-responsive case management services, collaborating with participants to develop a reentry plan based on assessed needs and participant interests.
  • Co-facilitate trauma-focused support groups and other groups as needed.
  • Collaborate with Reentry Mentors to implement reentry plan and ensure immediate stabilizing supports are in place for the participant upon release from incarceration.
  • Support participant engagement in services, including referral to and follow-up with external providers in areas including but not limited to health & mental health, substance use treatment, parenting support, and educational programming
  • Maintain casework contact frequency appropriate to participants’ needs and consistent with WPA’s expectations of individualized, trauma-responsive case management.
  • Maintain physical participant files and documentation containing all essential participant materials including (but not limited to), copies of client identification, intake, progress notes, substance use treatment records, medical & mental health records, etc. of all activities in client files.
  • Document services in WPA’s electronic participant database.
  • Provide continuous feedback to the WTIC team during regular supervision and staff meetings.
  • Conduct other duties as assigned that are reflective of the mission of WPA and the program.

QUALIFICATIONS:

  • BSW or comparable human-services related BA strongly preferred; will consider equivalent experience
  • Ability to obtain clearance for and willingness to travel to Rikers Island.
  • Experience working with populations impacted by the criminal legal system
  • Knowledge of trauma-responsive care and harm reduction
  • Experience facilitating groups and working knowledge of NYC housing options and entitlements
  • Experience working with and sensitivity to individuals with substance use and mental health diagnoses
  • Experience working in a prison, jail, or other correctional facility preferred, but not required.
  • Strong advocacy skills
  • Team Player
  • Bilingual English/Spanish a plus

The expected salary range for this position is $46K-$50K. WPA offers a competitive benefits package and generous time off policy, including medical, dental and vision insurance; pre-tax parking and transit benefits; and a time off policy including personal days and floating holidays.

We are currently recruiting for a Youth & Family Services Coordinator to work in WPA’s Residential Services Unit at Sarah Powell Huntington House. The Children & Family Services Coordinator works closely with Case Managers and the residents of Sarah Powell Huntington House, a 28-unit transitional housing facility, to connect resident mothers and children to quality on-site and off-site services that support the care and development of each child and assists resident mothers to gain the parenting and independent living skills they need for independent living.

Responsibilities include (but are not limited to):

  • In collaboration with Case Managers, conduct needs assessments of children and family, and develop an individualized family/child plan that will help each mother to address the care and development of each child residing at SPHH.
  • Cultivate strong relationships and partnerships with outside daycare, parenting groups, community organizations, and local schools to provide quality services to SPHH children and mothers.
  • Work individually with mothers in their SPHH apartments and in the community to develop and enhance the parenting and independent living skills needed to build a strong, healthy family.
  • Model and teach parenting skills for SPHH clients, including education about prenatal care and the promotion of literacy and kindergarten readiness.
  • Assist families at intake in securing Day Care (vouchers and placement in local daycare) or pre-K.
  • Collaborate with Case Managers and on-site Department of Education staff in facilitating school enrollment.
  • Coordinate life skills training for working-age mothers to assist them in achieving and retaining employment and permanent housing.
  • Cultivate resources and link resident families to age-appropriate summer day camp programs and school holiday programs.
  • Regularly create and disseminate information to residents and Case Managers regarding on-site and local community-based developmentally appropriate education and recreation activities and opportunities available to resident mothers and children.
  • Coordinate occasional developmentally appropriate educational and play activities for resident children (and mothers where possible), including individual and group learning, free play, music and art, reading and storytelling, and cultural field trips for mostly pre-school aged children to promote the whole child's physical, social and emotional growth. Such activities may be conducted by the Children & Family Services Coordinator, other WPA staff, volunteers, or representatives from other agencies.
  • Meet regularly with other WPA staff to conduct case conferences related to the overall family’s needs.
  • Collaborate with Program Director and Development Department around Volunteer participation in events, special projects, and ongoing services for children in the facility.
  • Maintain accurate statistical records and case files, including drafting case/progress notes; assist with drafting reports for funders as needed.
  • Other duties as assigned by supervisor.

Qualifications:

  • Bachelor’s Degree or higher strongly preferred
  • Experience working with low-income children and parents, and demonstrated knowledge of early childhood development, family life cycle in children and families, successful parenting techniques, hygiene, nutrition, etc.
  • Ability to engage mothers in a constructive and non-judgmental fashion
  • Ability to engage children of various ages from toddlers to teens
  • Ability to model age-appropriate interaction with children of all ages
  • Knowledge of and ability to create linkages with quality community resources available to very young and school-age children
  • Ability to manage volunteers
  • Excellent interpersonal and communication skills with children, youth, and adults
  • Must have empathy and compassion for the client population served by the agency
  • Commitment to quality care and education of young children
  • Strong computer skills and excellent written communication ability required for communication with staff and for quantitative and qualitative program reporting
  • Must be able to regularly work some evening hours
  • Bilingual a plus
  • Experience in program design a plus
  • Must be organized and able to work in a diverse and multicultural environment
  • Valid NYS Driver’s License a plus
  • Ability to be screened and approved by the New York City Department of Investigations and New York State Central Registry

The expected salary range for this position is $42K-$45K. WPA offers a competitive benefits package and generous time-off policy, including medical, dental, and vision insurance; pre-tax parking and transit benefits; and a time-off policy including personal days and floating holidays.

To apply, please click below and include your resume, cover letter, and salary requirements.